Smartsheet

Reports of Too Many Requests in Smartsheet App
August 30, 5:09pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-30, 5:09pm
[closed] We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
 
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
 
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
 
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
 
Aug-30, 7:32pm
This incident has been resolved.

Smartsheet Features Delayed
July 20, 7:06am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jul-20, 7:06am
[closed] Our data processing infrastructure is running behind which may cause delays in data being added to sheets. No data has been lost and the system should be caught up shortly.
 
Jul-20, 7:25am
A fix has been implemented and we are monitoring to ensure all affected features return to full operation.
 
Jul-20, 8:11am
This incident has been resolved.

Default branding appearing incorrectly
July 10, 10:15pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-10, 10:15pm
[closed] We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
 
Jul-10, 10:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 10:59pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:42pm
A fix has been implemented and we are monitoring the service for stability.

Users unable to save sheets
June 26, 2:10pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jun-26, 2:10pm
[closed] We are investigating reports of some users being unable to save sheets. We will provide an update in 60 minutes.
 
Jun-26, 2:20pm
Engineering has implemented a fix for this issue and we are monitoring the results.
 
Jun-26, 4:20pm
This incident has been resolved.

Reports of Slow Loading in Smartsheet App
June 23, 3:33pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jun-23, 3:33pm
[closed] We have identified an issue where users may have experienced slow load times. We are monitoring the service to ensure recovery.

Smartsheet Unavailable
June 13, 2:31pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jun-13, 2:31pm
[closed] One of our cloud providers is experiencing a service impacting incident causing degraded performance with Smartsheet - https://health.aws.amazon.com/health/status. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
 
Jun-13, 3:10pm
We are continuing to work with our cloud provider to resolve the ongoing service incident. The list of affected Smartsheet services has been updated. We will provide additional updates every 30 minutes and will send another notification to subscribers.
 
Jun-13, 3:47pm
We have identified the issue and will continue to work with our cloud provider to resolve the ongoing service incident. We will keep the list of affected Smartsheet services updated and provide additional updates every 30 minutes.
 
Jun-13, 4:15pm
We are continuing to work with our cloud provider as some Smartsheet services are recovering. We will keep the list of Smartsheet services updated and provide updates every 30 minutes.
 
Jun-13, 4:47pm
We are continuing to work with our cloud provider as Smartsheet services are recovering or operational. We will keep the list of Smartsheet services updated and provide updates every 30 minutes.
 
Jun-13, 5:18pm
We are continuing to work with our cloud provider as Smartsheet services are recovering or operational. We will keep the list of Smartsheet services updated and provide updates every 30 minutes.
 
Jun-13, 5:43pm
All Smartsheet services have recovered and we are monitoring to ensure their continued stability.
 
Jun-13, 7:49pm
This incident has been resolved.

Smartsheet Unavailable
June 12, 10:12am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jun-12, 10:12am
[closed] We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
 
Jun-12, 10:40am
The Smartsheet application is currently unavailable. We are continuing to investigate and will continue providing updates every 30 minutes. We will send another notification to subscribers with the next functional update.
 
Jun-12, 10:55am
The Smartsheet application is now available. A fix has been implemented and we are monitoring to ensure continued stability.
 
Jun-12, 11:57am
The Smartsheet application continues to function normally. This incident has been resolved.

Unable To Access Smartsheet Items
May 25, 4:28am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
May-25, 4:28am
[closed] We have identified an issue that some customers may experience issues when trying to access sheets and we are currently working to resolve this.
 
May-25, 5:41am
We are continuing to work on a resolution for this issue.
 
May-25, 6:42am
We are continuing to work on a resolution for this issue.
 
May-25, 7:45am
We are continuing to work on a resolution for this issue.
 
May-25, 8:45am
We are continuing to work on a resolution for this issue.
 
May-25, 9:23am
We are continuing to work on a fix for this issue.
 
May-25, 9:43am
A fix has been implemented and we are monitoring the results.
 
May-25, 11:51am
This incident has been resolved

Dependency dates missing and Trouble Reaching Smartsheet messages
May 05, 9:41am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
May-5, 9:41am
[in progress] We have identified unexpected behaviour with dependency dates missing and some users receiving a Trouble Reaching Smartsheet message. A fix is being implemented.
 
May-5, 10:06am
A fix has been implemented and we are monitoring the results.

Investigating Issues with Images and Attachments
April 14, 6:39pm
Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments
 
Apr-14, 6:39pm
[closed] We are investigating reports that some customers are not able to see images or download images. We will update this status message as our investigation progresses.
 
Apr-14, 6:50pm
We are continuing to investigate this issue.
 
Apr-14, 6:54pm
Customers are unable to see images and are unable to download images. We have identified the cause and are working on implementing a fix.
 
Apr-14, 7:39pm
On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Our engineers were able deploy the fix for the issue at 5:30 PM PDT. Due to the nature of this outage, users may experience issues with viewing images and downloading attachments until 5:30 PM PDT on 4/15/2023.
 
Apr-15, 10:23pm
On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Users may have been unable to view images or download attachments from 3:04 PM PDT on 4/14/23 to 5:30PM PDT on 4/15/23. Our engineers were able deploy the fix for the issue at 5:30 PM PDT on 4/14/23. The issue has been fully resolved as of 5:30 PM PDT on 4/15/23.