System Generated Emails
August 02, 11:38am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Aug-2, 11:38am
We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.
Aug-2, 11:40am
We are continuing to investigate this issue.
Aug-2, 12:20pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Aug-2, 2:14pm
This incident has been resolved.
July 30, 5:13pm
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Jul-30, 5:13pm
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Jul-30, 5:15pm
We are continuing to work on a fix for this issue.
Jul-30, 5:27pm
We are currently investigating this issue.
Jul-30, 5:43pm
We are investigating the issue with our service provider and will provide an update in 30 min.
Jul-30, 6:13pm
We have identified the issue with our AWS service provider and will provide an update in 30 min.
Jul-30, 6:42pm
We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.
Jul-30, 7:28pm
A fix has been implemented and we are monitoring to ensure continued stability,
Jul-31, 7:28pm
auto-closed
July 17, 8:17am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Jul-17, 8:17am
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Jul-17, 8:28am
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul-17, 10:45am
This incident has been resolved.
April 09, 10:23am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Apr-9, 10:23am
We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.
August 30, 5:09pm
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Aug-30, 5:09pm
We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
Aug-30, 7:32pm
This incident has been resolved.
July 10, 10:15pm
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Jul-10, 10:15pm
We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
Jul-10, 10:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Jul-10, 10:59pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Jul-10, 11:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
Jul-10, 11:42pm
A fix has been implemented and we are monitoring the service for stability.
March 07, 10:11am
Collaboration & Communication
Smartsheet
Smartsheet Application
System Generated Emails
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Mar-7, 10:11am
We're investigating some impact to our service regarding Automated Workflows and Forms Submissions. We will provide an update within the next 60 minutes.
Mar-7, 10:57am
Delays have improved significantly with services returning to near normal levels. We're investigating for further impact. We will provide an update within the next 60 minutes.
Mar-7, 11:40am
A small number of customers experienced degraded performance for workflows and form submissions. There were no lasting customer impact beyond brief performance issues. We are monitoring the issue to ensure the issues are resolved.
Mar-7, 1:40pm
This incident has been resolved.
March 01, 6:20pm
Collaboration & Communication
Smartsheet
System Generated Emails
Mar-1, 6:20pm
We are currently investigating some customer reports of delays in email notifications. We will provide an update in 60 minutes.
Mar-1, 7:21pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Mar-1, 9:26pm
This incident has been resolved.
December 20, 6:30am
Collaboration & Communication
Smartsheet
Smartsheet Application
System Generated Emails
Conversations
Dec-20, 6:30am
On December 20, 2022 starting at 2:00am PST Smartsheet customers were unable to receive email notifications from workflows and conversations. A fix was implemented at 4:30am PST and all email notifications were fully operational by 5:35am PST.
Dec-20, 6:30am
We have identified an issue where emails triggered by Automated Workflows and Conversations are delayed and a fix is being implemented.
Dec-20, 7:07am
A fix has been implemented and email notifications are expected to be fully operational shortly.
Dec-20, 7:42am
This incident has been resolved
June 10, 10:49am
Collaboration & Communication
Smartsheet
System Generated Emails
Jun-10, 10:49am
On June 10th, 2022 between 6 am and 9:38 am PDT, customers saw a delay in receiving e-mails sent through @mentions, sharing notifications and workflow notifications.
We addressed the issue by increasing the capacity of the email processing system. The last of the delayed emails were processed by 9:38 am PDT. We are making improvements based on our learnings from the incident to avoid similar incidents in the future.
Jun-10, 10:49am
We are currently investigating an issue some users are experiencing with email notifications being delayed.
We are investigating and will provide an update within the next 30 minutes.
Jun-10, 11:18am
The issue has been identified and a fix has been implemented. We are monitoring the results.
Jun-10, 11:40am
The fix has been implemented and the issue is now resolved.