Emails From Automated Workflows and Conversations Are Delayed

Incident

December 20, 7:42am

Emails From Automated Workflows and Conversations Are Delayed

Status: closed

Start: December 20, 6:30am

End: December 20, 7:42am

Duration: 1 hour 11 minutes

Affected Components:

Collaboration & Communication Smartsheet Smartsheet Application System Generated Emails Conversations

Update

December 20, 6:30am

On December 20, 2022 starting at 2:00am PST Smartsheet customers were unable to receive email notifications from workflows and conversations. A fix was implemented at 4:30am PST and all email notifications were fully operational by 5:35am PST.

Identified

December 20, 6:30am

We have identified an issue where emails triggered by Automated Workflows and Conversations are delayed and a fix is being implemented.

Monitoring

December 20, 7:07am

A fix has been implemented and email notifications are expected to be fully operational shortly.

Resolved

December 20, 7:42am

This incident has been resolved