Document Builder

Smartsheet Unavailable

April 09, 10:23am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Apr-9, 10:23am
We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Degraded attachment performance

March 22, 11:04am
Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments
 
Mar-22, 11:04am
We are currently investigating some customer reports of issues accessing and opening attachments. We will provide an update in 60 minutes.
 
Mar-22, 11:40am
The issue has been identified and a fix is being implemented.
 
Mar-22, 12:00pm
[in progress] A fix has been implemented and we are monitoring the results.

Smartsheet Unavailable

February 01, 2:52am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Feb-1, 2:52am
We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
 
Feb-1, 3:25am
[in progress] A fix has been implemented and we are monitoring the results.

Reports of Too Many Requests in Smartsheet App

August 30, 5:09pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-30, 5:09pm
We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
 
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
 
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
 
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
 
Aug-30, 7:32pm
This incident has been resolved.

Default branding appearing incorrectly

July 10, 10:15pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-10, 10:15pm
We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
 
Jul-10, 10:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 10:59pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:42pm
A fix has been implemented and we are monitoring the service for stability.

Investigating Issues with Images and Attachments

April 14, 6:39pm
Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments
 
Apr-14, 6:39pm
We are investigating reports that some customers are not able to see images or download images. We will update this status message as our investigation progresses.
 
Apr-14, 6:50pm
We are continuing to investigate this issue.
 
Apr-14, 6:54pm
Customers are unable to see images and are unable to download images. We have identified the cause and are working on implementing a fix.
 
Apr-14, 7:39pm
On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Our engineers were able deploy the fix for the issue at 5:30 PM PDT. Due to the nature of this outage, users may experience issues with viewing images and downloading attachments until 5:30 PM PDT on 4/15/2023.
 
Apr-15, 10:23pm
On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Users may have been unable to view images or download attachments from 3:04 PM PDT on 4/14/23 to 5:30PM PDT on 4/15/23. Our engineers were able deploy the fix for the issue at 5:30 PM PDT on 4/14/23. The issue has been fully resolved as of 5:30 PM PDT on 4/15/23.

App Slowness

May 25, 12:29pm
Collaboration & Communication Smartsheet Smartsheet Application Documents Conversations Document Builder Mobile App Proofing Panel and Requests Dashboards Uploading and Downloading Attachments Forms Sharing Mobile/API Web Application
 
May-25, 12:29pm
Starting at 12:15 am PDT 5/24 we received over 30 customer cases around app slowness, this spanned from sheet to dashboards and reports, general slowness across the application. The slowness cases continued through the morning and afternoon on 5/25. We resolved this by rolling back a scheduled release. The rollback was completed by 2:00 pm PDT. We continued monitoring customer reports, no new customer cases received post 2:41 pm PDT. The issue was resolved with the roll back.
 
May-25, 12:29pm
The engineering team is engaged and we are investigating slowness with the web application. We will provide an update in 60 minutes.
 
May-25, 1:56pm
We are continuing to investigate this issue. We will provide an update in 60 minutes.
 
May-25, 3:14pm
The issue has been identified and a fix is being implemented. We will provide an update in 60 minutes.
 
May-25, 4:09pm
The issue has been identified and a fix is being implemented. We will provide an update in 60 minutes.
 
May-25, 5:03pm
A fix has been implemented and we are monitoring the results.
 
May-25, 7:09pm
This incident has been resolved.

Document Builder Unavailable

April 01, 7:27pm
Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments
 
Apr-1, 7:27pm
Our team has identified the cause of the "503 Service Temporarily Unavailable" error currently displayed in the Smartsheet Document Builder and is attempting to resolve it. We will provide additional updates as they become available.
 
Apr-1, 10:26pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Apr-2, 12:26am
This incident has been resolved.

Smartsheet Unavailable

October 26, 9:32am
Administrative & Applications Smartsheet Smartsheet Application Documents System Generated Emails Conversations Document Builder Mobile App Proofing Panel and Requests Dashboards Uploading and Downloading Attachments Forms Sharing Mobile/API Web Application
 
Oct-26, 9:32am
We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
 
Oct-26, 10:03am
We are currently investigating some customer reports of Smartsheet being unavailable. We will provide an update in 30 minutes.
 
Oct-26, 10:14am
A fix has been implemented and we are monitoring the results.
 
Oct-26, 12:27pm
This incident has been resolved.