Document Builder

Degraded performance in multiple services
October 20, 4:53am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Oct-20, 5:41am
We're seeing recovery in our services and are working to ensure stability and resolution.
 
Oct-20, 6:12am
We continue to see recovery in our services and are working to ensure stability and resolution.
 
Oct-20, 7:13am
We are continuing to monitor and are working to ensure stability and resolution.
 
Oct-20, 7:42am
We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible
 
Oct-20, 9:30am
We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible
 
Oct-20, 9:42am
We’re currently experiencing an issue with the Smartsheet application. We apologize for the inconvenience and are actively working to resolve it as soon as possible
 
Oct-20, 10:35am
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 11:03am
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 11:33am
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 12:03pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible.
 
Oct-20, 12:33pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 1:03pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 1:33pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 2:03pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 2:33pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 3:03pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 3:33pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 4:02pm
We’re currently experiencing an issue with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 4:44pm
We’re currently experiencing a partial outage with the Smartsheet application caused by an ongoing Amazon AWS outage. We apologize for the inconvenience and are actively working to resolve it as soon as possible. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
 
Oct-20, 5:39pm
We have recovered from the interruption in service caused by the Amazon AWS outage. We will continue monitoring to ensure continued stability of our services.
 
Oct-20, 8:45pm
This incident has been resolved and all services remain operational.

Smartsheet App Issues
August 02, 11:38am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-2, 11:38am
We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.
 
Aug-2, 11:40am
We are continuing to investigate this issue.
 
Aug-2, 12:20pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Aug-2, 2:14pm
This incident has been resolved.

Unable to access Smartsheet
July 30, 5:13pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-30, 5:13pm
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
 
Jul-30, 5:15pm
We are continuing to work on a fix for this issue.
 
Jul-30, 5:27pm
We are currently investigating this issue.
 
Jul-30, 5:43pm
We are investigating the issue with our service provider and will provide an update in 30 min.
 
Jul-30, 6:13pm
We have identified the issue with our AWS service provider and will provide an update in 30 min.
 
Jul-30, 6:42pm
We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.
 
Jul-30, 7:28pm
A fix has been implemented and we are monitoring to ensure continued stability,
 
Jul-31, 7:28pm
auto-closed

Unable to access Smartsheet
July 17, 8:17am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-17, 8:17am
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
 
Jul-17, 8:28am
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Jul-17, 10:45am
This incident has been resolved.

Smartsheet Unavailable
April 09, 10:23am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Apr-9, 10:23am
We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Degraded attachment performance
March 22, 11:04am
Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments
 
Mar-22, 11:04am
We are currently investigating some customer reports of issues accessing and opening attachments. We will provide an update in 60 minutes.
 
Mar-22, 11:40am
The issue has been identified and a fix is being implemented.
 
Mar-22, 12:00pm
[in progress] A fix has been implemented and we are monitoring the results.

Smartsheet Unavailable
February 01, 2:52am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Feb-1, 2:52am
We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
 
Feb-1, 3:25am
[in progress] A fix has been implemented and we are monitoring the results.

Reports of Too Many Requests in Smartsheet App
August 30, 5:09pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-30, 5:09pm
We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
 
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
 
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
 
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
 
Aug-30, 7:32pm
This incident has been resolved.

Default branding appearing incorrectly
July 10, 10:15pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-10, 10:15pm
We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
 
Jul-10, 10:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 10:59pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:42pm
A fix has been implemented and we are monitoring the service for stability.

Investigating Issues with Images and Attachments
April 14, 6:39pm
Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments
 
Apr-14, 6:39pm
We are investigating reports that some customers are not able to see images or download images. We will update this status message as our investigation progresses.
 
Apr-14, 6:50pm
We are continuing to investigate this issue.
 
Apr-14, 6:54pm
Customers are unable to see images and are unable to download images. We have identified the cause and are working on implementing a fix.
 
Apr-14, 7:39pm
On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Our engineers were able deploy the fix for the issue at 5:30 PM PDT. Due to the nature of this outage, users may experience issues with viewing images and downloading attachments until 5:30 PM PDT on 4/15/2023.
 
Apr-15, 10:23pm
On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Users may have been unable to view images or download attachments from 3:04 PM PDT on 4/14/23 to 5:30PM PDT on 4/15/23. Our engineers were able deploy the fix for the issue at 5:30 PM PDT on 4/14/23. The issue has been fully resolved as of 5:30 PM PDT on 4/15/23.