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Smartsheet App Issues

August 02, 11:38am

Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application

Aug-2, 11:38am

We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.

Aug-2, 11:40am

We are continuing to investigate this issue.

Aug-2, 12:20pm

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Aug-2, 2:14pm

This incident has been resolved.

Unable to access Smartsheet

July 30, 5:13pm

Jul-30, 5:13pm

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Jul-30, 5:15pm

We are continuing to work on a fix for this issue.

Jul-30, 5:27pm

We are currently investigating this issue.

Jul-30, 5:43pm

We are investigating the issue with our service provider and will provide an update in 30 min.

Jul-30, 6:13pm

We have identified the issue with our AWS service provider and will provide an update in 30 min.

Jul-30, 6:42pm

We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.

Jul-30, 7:28pm

A fix has been implemented and we are monitoring to ensure continued stability,

Jul-31, 7:28pm

auto-closed

Unable to access Smartsheet

July 17, 8:17am

Jul-17, 8:17am

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Jul-17, 8:28am

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Jul-17, 10:45am

This incident has been resolved.

Smartsheet Unavailable

April 09, 10:23am

Apr-9, 10:23am

We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Degraded attachment performance

March 22, 11:04am

Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments

Mar-22, 11:04am

We are currently investigating some customer reports of issues accessing and opening attachments. We will provide an update in 60 minutes.

Mar-22, 11:40am

The issue has been identified and a fix is being implemented.

Mar-22, 12:00pm

[in progress] A fix has been implemented and we are monitoring the results.

Smartsheet Unavailable

February 01, 2:52am

Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application

Feb-1, 2:52am

We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.

Feb-1, 3:25am

[in progress] A fix has been implemented and we are monitoring the results.

Reports of Too Many Requests in Smartsheet App

August 30, 5:09pm

Aug-30, 5:09pm

We are actively investigating the service to ensure latency in the Smartsheet App has recovered.

Aug-30, 5:15pm

A fix has been implemented and we are monitoring the results.

Aug-30, 5:15pm

We are continuing to monitor for any further issues.

Aug-30, 5:40pm

We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.

Aug-30, 7:32pm

This incident has been resolved.

Default branding appearing incorrectly

July 10, 10:15pm

Jul-10, 10:15pm

We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.

Jul-10, 10:29pm

We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.

Jul-10, 10:59pm

We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.

Jul-10, 11:29pm

We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.

Jul-10, 11:42pm

A fix has been implemented and we are monitoring the service for stability.

Investigating Issues with Images and Attachments

April 14, 6:39pm

Collaboration & Communication Smartsheet Documents Document Builder Proofing Panel and Requests Uploading and Downloading Attachments

Apr-14, 6:39pm

We are investigating reports that some customers are not able to see images or download images. We will update this status message as our investigation progresses.

Apr-14, 6:50pm

We are continuing to investigate this issue.

Apr-14, 6:54pm

Customers are unable to see images and are unable to download images. We have identified the cause and are working on implementing a fix.

Apr-14, 7:39pm

On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Our engineers were able deploy the fix for the issue at 5:30 PM PDT. Due to the nature of this outage, users may experience issues with viewing images and downloading attachments until 5:30 PM PDT on 4/15/2023.

Apr-15, 10:23pm

On April 14th, 2023 at 3:04 PM PDT, a DNS outage occurred due to an incorrect value that was applied to the DNS. This caused customer-facing issues viewing images and downloading attachments. Users may have been unable to view images or download attachments from 3:04 PM PDT on 4/14/23 to 5:30PM PDT on 4/15/23. Our engineers were able deploy the fix for the issue at 5:30 PM PDT on 4/14/23. The issue has been fully resolved as of 5:30 PM PDT on 4/15/23.

App Slowness

May 25, 12:29pm

Collaboration & Communication Smartsheet Smartsheet Application Documents Conversations Document Builder Mobile App Proofing Panel and Requests Dashboards Uploading and Downloading Attachments Forms Sharing Mobile/API Web Application

May-25, 12:29pm

Starting at 12:15 am PDT 5/24 we received over 30 customer cases around app slowness, this spanned from sheet to dashboards and reports, general slowness across the application. The slowness cases continued through the morning and afternoon on 5/25. We resolved this by rolling back a scheduled release. The rollback was completed by 2:00 pm PDT. We continued monitoring customer reports, no new customer cases received post 2:41 pm PDT. The issue was resolved with the roll back.

May-25, 12:29pm

The engineering team is engaged and we are investigating slowness with the web application. We will provide an update in 60 minutes.

May-25, 1:56pm

We are continuing to investigate this issue. We will provide an update in 60 minutes.

May-25, 3:14pm

The issue has been identified and a fix is being implemented. We will provide an update in 60 minutes.

May-25, 4:09pm

The issue has been identified and a fix is being implemented. We will provide an update in 60 minutes.

May-25, 5:03pm

A fix has been implemented and we are monitoring the results.

May-25, 7:09pm

This incident has been resolved.

Documents

Smartsheet App Issues

Unable to access Smartsheet

Unable to access Smartsheet

Smartsheet Unavailable

Degraded attachment performance

Smartsheet Unavailable

Reports of Too Many Requests in Smartsheet App

Default branding appearing incorrectly

Investigating Issues with Images and Attachments

App Slowness

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