Sharing
July 24, 1:54pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Jul-24, 1:54pm
Users couldn't exit out of a promotional dialog for the new Board View. We have made a change to address this issue. A browser refresh might be needed to resolve the issue. We will provide further updates within 30 minutes.
Jul-24, 2:03pm
A fix has been implemented and we are monitoring the service for further stability.
Jul-24, 4:06pm
This incident has been resolved.
July 18, 9:57pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Jul-18, 9:57pm
[in progress]
We received some customer reports of errors while creating and copying sheets and reports. A fix has been implemented and we are monitoring to ensure continued stability of this feature.
July 17, 8:17am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Jul-17, 8:17am
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
Jul-17, 8:28am
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul-17, 10:45am
This incident has been resolved.
July 16, 11:12am
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Jul-16, 11:12am
We are currently investigating some customer reports of errors loading sheets and reports and issues with cell links alternating valid and invalid references. We will provide an update in 60 minutes.
Jul-16, 11:51am
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
Jul-16, 1:13pm
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Jul-16, 3:18pm
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Jul-16, 5:25pm
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
Jul-16, 7:37pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Jul-16, 9:37pm
This incident has been resolved.
July 15, 5:28pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Jul-15, 5:28pm
We are currently investigating some customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
Jul-15, 6:41pm
We are continuing to investigate customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
Jul-15, 8:37pm
[in progress]
A fix has been implemented for automation delays and errors while editing workflows, and we are monitoring to ensure continued stability of this feature. A new incident has been created for issues loading and saving certain sheets, reports, and dashboard widgets.
July 12, 10:38pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Jul-12, 10:38pm
We are currently investigating intermittent unavailability of AI features in Smartsheet. We will provide an update in 60 minutes.
Jul-12, 11:38pm
We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We will provide an update in 60 minutes.
Jul-13, 12:37am
We are currently investigating intermittent unavailability of AI features in Smartsheet due to issues our supporting vendor is reporting at https://azure.status.microsoft/en-us/status. We are seeing recovery for some services. We will provide an update in 60 minutes.
Jul-13, 1:38am
We are seeing recovery for our AI services and are continuing to monitor.
Jul-13, 2:05am
This incident has been resolved.
June 28, 12:15pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Jun-28, 12:15pm
We are currently investigating some customer reports of checkbox columns not displaying correctly. We will provide an update in 60 minutes.
Jun-28, 12:45pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes. Customers may need to clear their browser cache to resolve this issue.
Jun-28, 12:58pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature. Customers may need to clear their browser cache to resolve this issue.
Jun-28, 3:00pm
We are continuing to monitor for any further issues.
Jun-28, 3:01pm
This incident has been resolved.
May 28, 11:26am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Conversations
Sign in via Apple ID
Mobile App
Sign in via Microsoft Azure AD
Dashboards
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
May-28, 11:26am
We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
May-28, 11:43am
We are continuing to investigate this issue.
May-28, 11:48am
The issue is identified and a fix is being implemented.
May-28, 12:16pm
For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.
May-28, 12:41pm
Message: For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.
May-28, 1:05pm
We're seeing recovery and users should expect improved connectivity across our services. We will post an update within 30 minutes.
May-28, 1:18pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
May-28, 1:34pm
We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
May-28, 1:37pm
We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
May-28, 2:04pm
We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
May-28, 2:10pm
Authentication and Sign in services have been restored. We're continuing to apply fixes on the rest of the recovery process. We will provide an update within 30 mins.
May-28, 2:29pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
May-28, 2:38pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
May-28, 2:55pm
We are continuously seeing recovery within our services as we ramp up. We will post an update within 30 mins.
May-28, 3:18pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
May-28, 3:48pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
May-28, 4:18pm
We are progressively recovering our services. We will provide another update within 30 minutes.
May-28, 4:48pm
We are progressively recovering our services. We will provide another update within 60 minutes.
May-28, 5:48pm
We are progressively recovering our services. We will provide another update within 60 minutes.
May-28, 6:49pm
We are progressively recovering our services. We will provide another update within 60 minutes.
May-28, 7:37pm
Fixes have been implemented and we are monitoring for complete stability of our services
May-28, 9:37pm
This incident has been resolved.
April 15, 5:38pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Apr-15, 5:38pm
We are currently investigating some customer reports of issues loading dashboards and dashboard widgets. We will provide an update in 60 minutes.
Apr-15, 5:44pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Apr-15, 7:38pm
This incident has been resolved.
April 09, 10:23am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Apr-9, 10:23am
We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.