Web Application

Dashboard Loading Issues

April 15, 5:38pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Apr-15, 5:38pm
We are currently investigating some customer reports of issues loading dashboards and dashboard widgets. We will provide an update in 60 minutes.
 
Apr-15, 5:44pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Apr-15, 7:38pm
This incident has been resolved.

Smartsheet Unavailable

April 09, 10:23am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Apr-9, 10:23am
We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Smartsheet App Connectivity

April 02, 3:17pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Apr-2, 3:17pm
We are currently investigating reports of intermittent Smartsheet app connectivity. We will provide an update within 30 minutes.
 
Apr-2, 3:48pm
We are currently investigating reports of intermittent Smartsheet app connectivity. We will provide an update within 30 minutes.
 
Apr-2, 4:14pm
[in progress] A fix has been implemented and we are monitoring to ensure stability of the service.

Monitoring some customer reports of errors loading Reports, Dashboards, Search, Notifications, and DataShuttle

March 14, 12:09am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Mar-14, 12:09am
[in progress] A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Smartsheet Intermittently Unavailable

March 07, 7:28am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Mar-7, 7:28am
We are currently investigating some customer reports of delays and intermittent accessibility in sheets, reports, dashboards, workflows, and Admin Center. We will provide an update in 60 minutes.
 
Mar-7, 8:27am
We are continuing to investigate the issue. We will provide an update in 60 minutes.
 
Mar-7, 9:06am
[in progress] A fix has been implemented and all services are restored. We are continuing to monitor these features to ensure stability and performance.

Smartsheet Intermittently Unavailable

March 06, 12:37pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Mar-6, 12:37pm
[in progress] We are currently investigating some customer reports of dashboard unavailable, form submissions intermittently failing, users unable to save workflows and notifications not working as intended. We will provide an update in 60 minutes.

Items Inaccessible Following Workspace Ownership Transfer

February 22, 4:33pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Feb-22, 4:33pm
[in progress] We are currently investigating some reports of items becoming inaccessible following a workspace ownership transfer. Please avoid executing workspace ownership transfers until we implement a fix. We will provide an update in 60 minutes.

Dashboard Widgets

February 08, 2:16pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Feb-8, 2:16pm
We are currently investigating reports of some Dashboard widgets display issues. We will share an update within 60 minutes.
 
Feb-8, 2:22pm
We have identified the issue and a fix is being implemented.
 
Feb-8, 2:27pm
[in progress] We have implemented a fix and monitoring to ensure stability to the Dashboards service.

Smartsheet app connectivity

February 08, 9:07am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Conversations Sign in via Apple ID Mobile App Sign in via Microsoft Azure AD Dashboards Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Feb-8, 9:07am
We are currently investigating some customer reports of Smartsheet app connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
 
Feb-8, 9:27am
[in progress] We are continuing to investigate this issue. We will continue providing updates every 30 minutes and will send another notification to subscribers.

Smartsheet Intermittent Connectivity

February 07, 1:57pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Feb-7, 1:57pm
We are currently investigating some customer reports of Smartsheet connectivity. We will provide an update in 60 minutes.
 
Feb-7, 2:55pm
We are continuing to investigate this issue. We will post another update within 60 minutes.
 
Feb-7, 3:30pm
[in progress] A fix has been implemented and we are monitoring to ensure stability of the service.