Mobile/API

Sheets & Dashboards Performance Issues

August 08, 12:00pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Aug-8, 12:00pm
We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.
 
Aug-8, 12:27pm
We have taken measures to mitigate and are monitoring the results.
 
Aug-8, 2:31pm
This incident has been resolved.

Smartsheet App Slow Performance

August 05, 10:27am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Aug-5, 10:27am
We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.
 
Aug-5, 11:08am
We have identified the issue and are taking actions to resolve.
 
Aug-5, 2:18pm
A fix has been implemented and we are monitoring the results.
 
Aug-5, 5:46pm
This incident has been resolved.

Smartsheet App Issues

August 02, 11:38am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-2, 11:38am
We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.
 
Aug-2, 11:40am
We are continuing to investigate this issue.
 
Aug-2, 12:20pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Aug-2, 2:14pm
This incident has been resolved.

Issue loading and saving

August 01, 4:12pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Aug-1, 4:12pm
Some customers my experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.
 
Aug-1, 4:27pm
A fix has been implemented and we are monitoring the results.
 
Aug-1, 6:29pm
This incident has been resolved.

Unable to access Smartsheet

July 30, 5:13pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-30, 5:13pm
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
 
Jul-30, 5:15pm
We are continuing to work on a fix for this issue.
 
Jul-30, 5:27pm
We are currently investigating this issue.
 
Jul-30, 5:43pm
We are investigating the issue with our service provider and will provide an update in 30 min.
 
Jul-30, 6:13pm
We have identified the issue with our AWS service provider and will provide an update in 30 min.
 
Jul-30, 6:42pm
We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.
 
Jul-30, 7:28pm
A fix has been implemented and we are monitoring to ensure continued stability,
 
Jul-31, 7:28pm
auto-closed

Board View Pop Up

July 24, 1:54pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jul-24, 1:54pm
Users couldn't exit out of a promotional dialog for the new Board View. We have made a change to address this issue. A browser refresh might be needed to resolve the issue. We will provide further updates within 30 minutes.
 
Jul-24, 2:03pm
A fix has been implemented and we are monitoring the service for further stability.
 
Jul-24, 4:06pm
This incident has been resolved.

Errors creating sheets and reports

July 18, 9:57pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jul-18, 9:57pm
We received some customer reports of errors while creating and copying sheets and reports. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Unable to access Smartsheet

July 17, 8:17am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-17, 8:17am
We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.
 
Jul-17, 8:28am
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Jul-17, 10:45am
This incident has been resolved.

Issues loading sheets and reports

July 16, 11:12am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jul-16, 11:12am
We are currently investigating some customer reports of errors loading sheets and reports and issues with cell links alternating valid and invalid references. We will provide an update in 60 minutes.
 
Jul-16, 11:51am
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
 
Jul-16, 1:13pm
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
 
Jul-16, 3:18pm
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
 
Jul-16, 5:25pm
We have identified the issue and are taking action to mitigate. The service is recovering and we will continue to monitor. We will provide an update in 120 minutes.
 
Jul-16, 7:37pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Jul-16, 9:37pm
This incident has been resolved.

Issues loading assets and automations

July 15, 5:28pm
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jul-15, 5:28pm
We are currently investigating some customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
 
Jul-15, 6:41pm
We are continuing to investigate customer reports of errors while editing automations, loading sheets and reports, and viewing certain dashboard widgets. We will provide an update in 60 minutes.
 
Jul-15, 8:37pm
A fix has been implemented for automation delays and errors while editing workflows, and we are monitoring to ensure continued stability of this feature. A new incident has been created for issues loading and saving certain sheets, reports, and dashboard widgets.
 
Jul-16, 8:37pm
auto-closed