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Smartsheet App Issues

August 02, 11:38am

Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application

Aug-2, 11:38am

We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.

Aug-2, 11:40am

We are continuing to investigate this issue.

Aug-2, 12:20pm

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Aug-2, 2:14pm

This incident has been resolved.

Unable to access Smartsheet

July 30, 5:13pm

Jul-30, 5:13pm

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Jul-30, 5:15pm

We are continuing to work on a fix for this issue.

Jul-30, 5:27pm

We are currently investigating this issue.

Jul-30, 5:43pm

We are investigating the issue with our service provider and will provide an update in 30 min.

Jul-30, 6:13pm

We have identified the issue with our AWS service provider and will provide an update in 30 min.

Jul-30, 6:42pm

We are continuing to monitor the issue with our AWS service provider and will provide an update in 1 hour.

Jul-30, 7:28pm

A fix has been implemented and we are monitoring to ensure continued stability,

Jul-31, 7:28pm

auto-closed

Unable to access Smartsheet

July 17, 8:17am

Jul-17, 8:17am

We received reports of customers unable to access Smartsheet. We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor.

Jul-17, 8:28am

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Jul-17, 10:45am

This incident has been resolved.

Smartsheet App Connectivity

May 28, 11:26am

Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Conversations Sign in via Apple ID Mobile App Sign in via Microsoft Azure AD Dashboards Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application

May-28, 11:26am

We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.

May-28, 11:43am

We are continuing to investigate this issue.

May-28, 11:48am

The issue is identified and a fix is being implemented.

May-28, 12:16pm

For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.

May-28, 12:41pm

Message: For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.

May-28, 1:05pm

We're seeing recovery and users should expect improved connectivity across our services. We will post an update within 30 minutes.

May-28, 1:18pm

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

May-28, 1:34pm

We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.

May-28, 1:37pm

May-28, 2:04pm

May-28, 2:10pm

Authentication and Sign in services have been restored. We're continuing to apply fixes on the rest of the recovery process. We will provide an update within 30 mins.

May-28, 2:29pm

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

May-28, 2:38pm

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

May-28, 2:55pm

We are continuously seeing recovery within our services as we ramp up. We will post an update within 30 mins.

May-28, 3:18pm

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

May-28, 3:48pm

We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.

May-28, 4:18pm

We are progressively recovering our services. We will provide another update within 30 minutes.

May-28, 4:48pm

We are progressively recovering our services. We will provide another update within 60 minutes.

May-28, 5:48pm

We are progressively recovering our services. We will provide another update within 60 minutes.

May-28, 6:49pm

We are progressively recovering our services. We will provide another update within 60 minutes.

May-28, 7:37pm

Fixes have been implemented and we are monitoring for complete stability of our services

May-28, 9:37pm

This incident has been resolved.

Investigating Partial Outage for Logging into Smartsheet using SSO/SAML

May 16, 9:36am

Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google

May-16, 9:36am

We are currently investigating some customer reports of errors logging in with SAML/SSO. We will provide an update in 60 minutes.

May-16, 10:29am

This incident has been resolved.

Investigating errors using Login with Microsoft

May 09, 5:11pm

Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google

May-9, 5:11pm

We are currently investigating some customer reports of Authentication error: {0} using Login with Microsoft. We will provide an update in 60 minutes.

May-9, 5:36pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.

May-9, 6:35pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.

May-9, 7:05pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.

May-9, 7:35pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.

May-9, 8:05pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.

May-9, 8:35pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.

May-9, 9:12pm

We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.

May-9, 9:35pm

We are continuing to investigate some customer reports of Authentication error: {0} using Login with Microsoft. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.

May-9, 9:43pm

A fix has been implemented and we are monitoring to ensure continued stability of this feature.

May-9, 11:48pm

This incident has been resolved.

Smartsheet Unavailable

April 09, 10:23am

Apr-9, 10:23am

We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.

Smartsheet app connectivity

February 08, 9:07am

Feb-8, 9:07am

We are currently investigating some customer reports of Smartsheet app connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.

Feb-8, 9:27am

[in progress] We are continuing to investigate this issue. We will continue providing updates every 30 minutes and will send another notification to subscribers.

Smartsheet Unavailable

February 01, 2:52am

Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application

Feb-1, 2:52am

We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.

Feb-1, 3:25am

[in progress] A fix has been implemented and we are monitoring the results.

Reports of Too Many Requests in Smartsheet App

August 30, 5:09pm

Aug-30, 5:09pm

We are actively investigating the service to ensure latency in the Smartsheet App has recovered.

Aug-30, 5:15pm

A fix has been implemented and we are monitoring the results.

Aug-30, 5:15pm

We are continuing to monitor for any further issues.

Aug-30, 5:40pm

We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.

Aug-30, 7:32pm

This incident has been resolved.

Sign in via Microsoft Azure AD

Smartsheet App Issues

Unable to access Smartsheet

Unable to access Smartsheet

Smartsheet App Connectivity

Investigating Partial Outage for Logging into Smartsheet using SSO/SAML

Investigating errors using Login with Microsoft

Smartsheet Unavailable

Smartsheet app connectivity

Smartsheet Unavailable

Reports of Too Many Requests in Smartsheet App

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