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Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Conversations Sign in via Apple ID Mobile App Sign in via Microsoft Azure AD Dashboards Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
May-28, 11:26am
We are currently investigating Smartsheet intermittent connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
 
May-28, 11:43am
We are continuing to investigate this issue.
 
May-28, 11:48am
The issue is identified and a fix is being implemented.
 
May-28, 12:16pm
For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.
 
May-28, 12:41pm
Message: For users not logged in, logins may fail, but if already logged in, sheets, reports, dashboards etc. should all be accessible and editable. We are continuing to implement a full fix for this issue. We will post an update within 30 minutes.
 
May-28, 1:05pm
We're seeing recovery and users should expect improved connectivity across our services. We will post an update within 30 minutes.
 
May-28, 1:18pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
 
May-28, 1:34pm
We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
 
May-28, 1:37pm
We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
 
May-28, 2:04pm
We're continuing to investigate Smartsheet app connectivity. During recovery while scaling traffic, we have experienced some issues during recovery and are investigating further. We will provide an update within 30 mins.
 
May-28, 2:10pm
Authentication and Sign in services have been restored. We're continuing to apply fixes on the rest of the recovery process. We will provide an update within 30 mins.
 
May-28, 2:29pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
 
May-28, 2:38pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
 
May-28, 2:55pm
We are continuously seeing recovery within our services as we ramp up. We will post an update within 30 mins.
 
May-28, 3:18pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
 
May-28, 3:48pm
We're continuing to investigate Smartsheet app connectivity. We will provide an update within 30 mins.
 
May-28, 4:18pm
We are progressively recovering our services. We will provide another update within 30 minutes.
 
May-28, 4:48pm
We are progressively recovering our services. We will provide another update within 60 minutes.
 
May-28, 5:48pm
We are progressively recovering our services. We will provide another update within 60 minutes.
 
May-28, 6:49pm
We are progressively recovering our services. We will provide another update within 60 minutes.
 
May-28, 7:37pm
Fixes have been implemented and we are monitoring for complete stability of our services
 
May-28, 9:37pm
This incident has been resolved.
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
May-16, 9:36am
We are currently investigating some customer reports of errors logging in with SAML/SSO. We will provide an update in 60 minutes.
 
May-16, 10:29am
This incident has been resolved.
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
May-9, 5:11pm
We are currently investigating some customer reports of Authentication error: {0} using Login with Microsoft. We will provide an update in 60 minutes.
 
May-9, 5:36pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
 
May-9, 6:35pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
 
May-9, 7:05pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
 
May-9, 7:35pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
 
May-9, 8:05pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
 
May-9, 8:35pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
 
May-9, 9:12pm
We have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 30 minutes.
 
May-9, 9:35pm
We are continuing to investigate some customer reports of Authentication error: {0} using Login with Microsoft. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
 
May-9, 9:43pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
May-9, 11:48pm
This incident has been resolved.
April 09, 10:23am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Apr-9, 10:23am
We are aware of reports of Smartsheet being unavailable. A fix has been implemented and we are monitoring to ensure continued stability of this feature.
February 08, 9:07am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Conversations Sign in via Apple ID Mobile App Sign in via Microsoft Azure AD Dashboards Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Feb-8, 9:07am
We are currently investigating some customer reports of Smartsheet app connectivity. We’ll continue providing updates every 30 minutes and will send another notification to subscribers with the next functional update.
 
Feb-8, 9:27am
[in progress] We are continuing to investigate this issue. We will continue providing updates every 30 minutes and will send another notification to subscribers.
February 01, 2:52am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Feb-1, 2:52am
We are investigating issues logging into Smartsheet and will provide an update within the next 30 minutes.
 
Feb-1, 3:25am
[in progress] A fix has been implemented and we are monitoring the results.
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-30, 5:09pm
We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
 
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
 
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
 
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
 
Aug-30, 7:32pm
This incident has been resolved.
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-10, 10:15pm
We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
 
Jul-10, 10:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 10:59pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:42pm
A fix has been implemented and we are monitoring the service for stability.
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
Jan-11, 4:44pm
We are currently investigating reports of some customers unable to login to Smartsheet. We will provide an update in 60 minutes.
 
Jan-11, 4:51pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Jan-11, 6:47pm
This incident has been resolved.
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
Aug-23, 10:12pm
On August 23rd, at 5:14 PM PST, we observed some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. We advised that if you were experiencing these issues, please contact your ISP to investigate.
 
Aug-23, 10:12pm
We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.