Authentication and Sign In

Reports of Too Many Requests in Smartsheet App
August 30, 5:09pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-30, 5:09pm
[closed] We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
 
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
 
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
 
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
 
Aug-30, 7:32pm
This incident has been resolved.

Default branding appearing incorrectly
July 10, 10:15pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Jul-10, 10:15pm
[closed] We are investigating customer reports of branding changes on Smartsheet app. We will provide an update within 30 minutes.
 
Jul-10, 10:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 10:59pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:29pm
We have identified the root cause and are taking steps to resolve. We will provide an update within 30 minutes.
 
Jul-10, 11:42pm
A fix has been implemented and we are monitoring the service for stability.

Some customers unable to login
January 11, 4:44pm
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
Jan-11, 4:44pm
[closed] We are currently investigating reports of some customers unable to login to Smartsheet. We will provide an update in 60 minutes.
 
Jan-11, 4:51pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
 
Jan-11, 6:47pm
This incident has been resolved.

Regional intermittent slow loading
August 23, 10:12pm
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
Aug-23, 10:12pm
[closed] On August 23rd, at 5:14 PM PST, we observed some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. We advised that if you were experiencing these issues, please contact your ISP to investigate.
 
Aug-23, 10:12pm
We’re monitoring some customer reports from Australia and New Zealand regions with intermittent networking issues between their ISPs and US-based web applications. If you’re experiencing these issues, please contact your ISP to investigate.

Identified
August 09, 10:29am
Collaboration & Communication Smartsheet Authentication and Sign In Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
Aug-9, 10:29am
[closed] On August 9th at 8:18am PDT we became aware that customers were unable to login via SSO. We identified that there was a corrupted configuration that caused login failures. We successfully isolated it and resolved the issue. We are making improvements based on our learnings to avoid similar incidents in the future.
 
Aug-9, 10:29am
We're seeing reports of SAML/SSO login failures and have identified the issue and taken action to resolve. The service is recovering and we will continue to monitor. We will provide an update in 60 minutes.
 
Aug-9, 11:27am
The majority of SAML/SSO issues should now be resolved and we're actively resolving on an additional subset of customer impact. We will provide an update within the next 60 minutes.
 
Aug-9, 12:23pm
We have implemented a fix we are currently validating and monitoring the results.
 
Aug-9, 2:33pm
This incident has been resolved.

Intermittent Connectivity
April 14, 7:36pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents Sign in via Apple ID Sign in via Microsoft Azure AD Smartsheet Login Sign in via Google
 
Apr-14, 7:36pm
[closed] We are currently investigating customer reports of Smartsheet connectivity issues. We will provide an update in 30 minutes.
 
Apr-14, 7:56pm
The issue has been identified and a fix is being implemented. We will provide an update in 30 minutes.
 
Apr-14, 8:00pm
A fix has been implemented and we are monitoring the results for further stability.
 
Apr-14, 10:00pm
This incident has been resolved.

Application Latency
September 07, 8:26am
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Conversations Sign in via Apple ID Mobile App Sign in via Microsoft Azure AD Dashboards Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Sep-7, 8:26am
[closed] We received a number of customer reports of latency in the Smartsheet application. A fix was quickly identified and implemented and we are monitoring to ensure continued stability of the service.