We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include sign language interpretation, chat message reminders, and sharing meeting chat transcripts to chat channels. Mac - https://support.zoom.us/hc/en-us/articles/201361963 Windows - https://support.zoom.us/hc/en-us/articles/201361953 Android - https://support.zoom.us/hc/en-us/articles/201361973 iOS - https://support.zoom.us/hc/en-us/articles/201361943 Linux - https://support.zoom.us/hc/en-us/articles/205759689 There is no operational impact. All services will be available during this scheduled update.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We will be performing maintenance on our US(Denver) data center on October 14th-15th, 2022. No new meetings will be started in the Denver data center after 12:00PM MT (11AM Pacific) on October 14th. However, if any meetings started in the Denver data center are still ongoing at 12:00AM MT on October 15th(11PM Pacific October 14), they will be ended and can be manually restarted in a different data center. If you obtain Zoom through one of our carrier partners leveraging Telephony Service Provider (TSP) integration, no new TSP connections will be started in the DV data center after 12:00PM MT (11AM Pacific) on October 14th. However, at 12:00AM MT on October 15th(11PM Pacific October 14), any TSP connections started in the DV data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center. Zoom Phone users registered to the Denver data center will be automatically registered in an alternative datacenter starting at 6:00PM Mountain Time (5PM Pacific) on October 14th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s San Jose data center in addition to the Denver data center. During the maintenance window, connectivity to Zoom’s Denver data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s San Jose data center. Traffic will continue to be routed through the Zoom Denver data center once the maintenance is completed.

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We are currently investigating intermittent call and meeting quality issues for Denver. Zoom will provide updates as soon as there is more information to share.

We have identified an issue with backbone network connectivity between two of our US based datacenters. Our infrastructure and operations team are actively engaged and working to remediate this issue. Zoom Phone services are only impacted in the Denver SIP Zone. We will post updates as we have them.

We have worked around the backbone network connectivity issue between two of our US based datacenters. Our infrastructure and operations team are actively monitoring. All services have recovered.

This incident has been resolved.

We are investigating reports of zoom.us being unavailable. Our teams are currently investigating the service impacting event. Our engineers are investigating.

We have identified the issue starting and joining meetings. We will continue to investigate and provide updates as we have them.

We have resolved the issue causing users to be unable to start and join Zoom Meetings. We will continue to monitor and provide updates as we have them.

This incident has been resolved.

We will be performing maintenance on our US (Denver) data center on October 1st, 2022. No new meetings will be started in the Denver data center after 12:00PM MT (11AM Pacific Time) on September 30th. However, if any meetings started in the Denver data center are still ongoing at 12:00AM MT (11PM Pacific Time September 30) on October 1st, they will be ended and can be manually restarted in a different data center. If you obtain Zoom through one of our carrier partners leveraging Telephony Service Provider (TSP) integration, no new TSP connections will be started in the Denver data center after 12:00PM MT (11AM Pacific Time) on September 30th. However, at 12:00AM MT (11PM Pacific Time September 30) on October 1st, any TSP connections started in the DV data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center. Zoom Phone users registered to the Denver data center will be automatically registered in an alternative datacenter starting at 6:00PM Mountain Time (5:00PM Pacific) on September 30th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s San Jose data center in addition to the Denver data center. During the maintenance window, connectivity to Zoom’s Denver data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s San Jose data center. Traffic will continue to be routed through the Zoom Denver data center once the maintenance is completed.

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The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. New IP address ranges: 15.220.80.0/24 15.220.81.0/25 159.124.0.0/16 Additionally, the following, new and updated IP subnet ranges will be deployed to Zoom Phone resources starting no earlier than 30 days from the posting of this notice. New IP address ranges: 64.224.32.0/19 115.117.119.96/27 121.244.203.192/27 144.195.0.0/16 206.247.0.0/16 We are also announcing IPv6 ranges for Zoom Phone: 2620:123:20c0::/47 2620:123:200c::/47 2620:123:2000::/40 2620:123:2004::/48 2620:123:2008::/48 2620:123:2007::/48 2620:123:2040::/47 2620:123:2081::/47 2620:0123:2021::/48 2620:123:2082::/48 2620:123:2085::/48 The following, new and updated IP subnet ranges will be deployed to Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice. New IP address ranges: 149.137.0.0/17 204.141.28.0/22 We are also announcing IPv6 ranges for Zoom Contact Center: 2620:123:2000::/4 Lastly, a new range has been added for Zoom Apps developed by Zoom: 726859803433 A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

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We are announcing corrections to our previous posting on September 1, 2022. The following IPv6 ranges were announced for Zoom Phone in the previous status update, but are not needed: 2620:123:200c::/47 2620:123:20c0::/47 2620:123:2004::/48 2620:123:2008::/48 2620:123:2007::/48 2620:0123:2021::/48 2620:123:2040::/47 2620:123:2081::/47 2620:123:2082::/48 2620:123:2085::/48 The following IPv6 range for Zoom Contact Center was announced as 2620:123:2000::/4, but should be 2620:123:2000::/40. Lastly, we have added a Zoom Apps txt file for customers who prefer to allow the CDN IP ranges for Zoom Apps, instead of the *.zoomapp.cloud: https://assets.zoom.us/docs/ipranges/ZoomApps.txt

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.

We have resolved the issue causing a subset of users in Canada to be unable to join Zoom meetings.

We have identified an issue with a subset of customers are unable to find cloud recordings. We will continue to investigate and provide updates as we have them.

We have fixed the issue causing a subset of customers unable to find cloud recordings. We will continue to monitor and will provide updates as we have them.

This incident has been resolved.

The issue was resolved by the engineers and the team confirmed services were restored.

We will be posting the Poly Trio 7.2.3 update for Trio 8500 and 8800 devices and Poly Trio 7.3.1 update for Trio C60 devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server (as described at https://support.zoom.us/hc/en-us/articles/360000894723-Using-a-Polycom-Trio-as-a-Zoom-Room-Controller). Trios being used as Zoom Rooms Controllers will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00am - 06:00am in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install and reboot. After rebooting, the Trio will be updated to its new software; the Poly Trio 7.2.3 software for Poly Trio 8500 and 8800 contains the Zoom Rooms Android Controller 5.11.0 application, and the Poly Trio 7.3.1 software for Poly Trio C60 contains the Zoom Rooms Android Controller 5.10.3 application. The Zoom Rooms Android Controller will retain its configuration and automatically pair to its configured Zoom Room.

Scheduled maintenance is currently in progress. We will provide updates as necessary.

The scheduled maintenance has been completed.