Intermittent call and meeting quality issues for Denver

Incident

September 21, 11:24am

Intermittent call and meeting quality issues for Denver

Status: closed

Start: September 21, 10:13am

End: September 21, 11:24am

Duration: 1 hour 10 minutes

Affected Components:

Collaboration & Communication Zoom

Investigating

September 21, 10:13am

We are currently investigating intermittent call and meeting quality issues for Denver. Zoom will provide updates as soon as there is more information to share.

Identified

September 21, 10:42am

We have identified an issue with backbone network connectivity between two of our US based datacenters. Our infrastructure and operations team are actively engaged and working to remediate this issue. Zoom Phone services are only impacted in the Denver SIP Zone. We will post updates as we have them.

Monitoring

September 21, 11:04am

We have worked around the backbone network connectivity issue between two of our US based datacenters. Our infrastructure and operations team are actively monitoring. All services have recovered.

Resolved

September 21, 11:24am

This incident has been resolved.