April 15, 3:42pm
Networking & Systems
Jamf (Apple Management)
Apr-15, 3:42pm
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
Apr-15, 4:07pm
An infrastructure issue has been identified and a fix is being worked on currently. At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. We apologize for and inconveniences this has caused.
Apr-15, 4:54pm
An infrastructure issue has been identified and a fix is being worked on currently. At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. We apologize for and inconveniences this has caused.
Apr-15, 6:16pm
An infrastructure issue has been identified and a fix is in process of being implemented and distributed to all customers.
At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. We apologize for and inconveniences this has caused.
Apr-15, 7:20pm
We are still in the process of implementing a fix and distributing it to all customer instances. Some instances are back and functioning, however the resolution is taking longer than anticipated. We are exploring any and all means to ensure all instances are brought up as soon as possible. We apologize for the inconvenience this may have caused.
Apr-15, 8:22pm
We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.
Apr-15, 9:26pm
We are continuing to roll out the fix across all instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.
Apr-15, 9:26pm
We are continuing to roll out the fix across all instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.
Apr-15, 10:16pm
All premium instances have been successfully updated. We are currently in the process of distributing the update to all standard instances. While some instances are now operational, the overall resolution is taking longer than initially expected. We apologize for any inconvenience this may have caused.
Apr-15, 11:16pm
We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.
Apr-16, 12:15am
We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.
Apr-16, 1:00am
We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.
Apr-16, 2:03am
We are continuing to work on a fix for this issue.
Apr-16, 2:03am
We are continuing to work on a fix for this issue.
Apr-16, 3:00am
We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.
Apr-16, 4:00am
An infrastructure issue has been identified and a fix is in process of being implemented and distributed to all customers.
At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. We apologize for and inconveniences this has caused.
Apr-16, 5:09am
We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.
Apr-16, 5:09am
We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.
Apr-16, 6:08am
We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.
Apr-16, 7:07am
We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.
Apr-16, 7:07am
We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.
Apr-16, 8:18am
All Premium and APAC instances have been resolved. US and EU Standard instances are currently in progress, and some clusters have been resolved within those regions. Please check the status bar for your specific region for more information. We appreciate your patience and apologize for the inconvenience this has caused.
Apr-16, 9:02am
All Premium and APAC instances have been resolved. US and EU Standard instances are currently in progress, and some clusters have been resolved within those regions. Please check the status bar for your specific region for more information. We appreciate your patience and apologize for the inconvenience this has caused.
Apr-16, 10:04am
All Premium and APAC instances have been resolved. EU & US standard instances have been largely restored, for those with a custom URL service will unfortunately continue to be intermittent. Please check the status bar for your specific region for more information. We appreciate your patience and apologise for the inconvenience this has caused.
Apr-16, 11:09am
UPDATE: A small subset of our standard instances in each of the identified regions in the EU and US are still impacted. Those with a custom URL service will, unfortunately, continue to be intermittent as we work through them as quickly as possible. Please check the status bar for your specific region for more information. We appreciate your patience and apologize for the inconvenience this has caused. We will provide an update in the next hour.
Apr-16, 12:18pm
UPDATE: We continue working through a smaller subset of our standard instances with a custom URL in each identified EU and US regions. Please check the status bar for your specific region for more information. We appreciate your patience. We will continue to provide updates in the next hour.
*We have also restarted our sandbox, trial, and beta classes in all regions. No outage expected, just a logout and log back in.
Apr-16, 1:05pm
UPDATE: We have resolved all Production instances in all regions at this time. We still have some ongoing restarts in our non-production environments, including sandbox, trial, and betas. At this time, we will monitor the situation closely for the next hour before resolving the incident to ensure all systems are functional. Again, we apologize and greatly appreciate your patience during the incident.
Apr-16, 2:26pm
UPDATE: A subset of Standard Production instances with a custom URL require a restart of the service, which will cause a logout situation. This impacts all regions. We appreciate your patience and apologize for the inconvenience this has caused, we will provide an update in the next hour.
Apr-16, 3:32pm
At this time, we have resolved all instances in all classes. We appreciate your patience and apologize for the inconvenience they may have caused.
September 27, 11:18am
Networking & Systems
Jamf (Apple Management)
Sep-27, 11:18am
We have identified an issue related to missing packages in JCDS for a small number of instances. If you believe you are impacted by this outage, you can remediate by re-enabling your Cloud Service Connection. It may take up to 1 hour for packages to be available after this step is completed. https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Cloud_Services_Connection.html
We are actively working on a non-user initiated fix for this issue. Additional details will be provided by 1900  UTC Friday September 27, 2024.
Sep-27, 12:51pm
We are in the process of deploying a non-user initiated fix for this issue. We anticipate that all impacted instances will have their JCDS access restored by 2000 UTC Friday September 27, 2024.
Sep-27, 2:57pm
This incident has been resolved and connectivity to JCDS packages have been restored.
September 10, 7:24pm
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Dashboards
Smartsheet Login
Forms
Web Application
Sep-10, 7:24pm
We are aware of the issue with the inability to access Smartsheet. We are currently investigating and will continue to provide updates every 30 minutes and will send another notification to subscribers with the next functional update.
Sep-10, 8:04pm
A fix has been implemented and we are monitoring the results.
Sep-10, 10:08pm
This incident has been resolved.
August 24, 4:20am
Networking & Systems
Aug-24, 4:20am
[in progress]
Wireless Controllers status: Down ended (now: Up)
Last uptime: 8/24/2024 4:20:01 AM
We are actively investigating and will provide updates when they become available.
August 24, 4:20am
Networking & Systems
Aug-24, 4:20am
[in progress]
Wireless Controllers status: Down
Last uptime: 8/24/2024 4:19:01 AM
We are actively investigating and will provide updates when they become available.
August 08, 12:00pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Aug-8, 12:00pm
We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.
Aug-8, 12:27pm
We have taken measures to mitigate and are monitoring the results.
Aug-8, 2:31pm
This incident has been resolved.
August 06, 3:17pm
Networking & Systems
Jamf (Apple Management)
Aug-6, 3:17pm
Details: Customers may not be able to access JCDS files that were uploaded prior to an internal Jamf system change on 5 August 2024. All customer assets will be restored shortly.
Current Actions: Jamf is currently working on a fix to restore access to packages, apps, and books to customers who are experiencing this issue.
Impact: Packages, apps, and books that were stored in JCDS will not be able to be deployed to end user devices until resolved.
Status: Ongoing
Estimated resolution: 2359 UTC Tuesday, August 6, 2024
Aug-6, 4:37pm
The JCDS is now operational and access to files in the JCDS has been restored. We apologize for any inconvenience this has outage may have caused.
August 05, 1:56pm
Networking & Systems
Aug-5, 1:56pm
Wireless Controllers status: Down
Last uptime: 8/5/2024 1:54:20 PM
We are actively investigating and will provide updates when they become available.
Aug-5, 2:03pm
Wireless Controllers status: Down ended (now: Up)
Normal functionality has resumed. We apologize for any inconvenience this caused.
For questions, comments, or concerns, please email: technologysupport@swtc.edu
August 05, 10:27am
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Aug-5, 10:27am
We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.
Aug-5, 11:08am
We have identified the issue and are taking actions to resolve.
Aug-5, 2:18pm
A fix has been implemented and we are monitoring the results.
Aug-5, 5:46pm
This incident has been resolved.
August 02, 11:38am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Aug-2, 11:38am
We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.
Aug-2, 11:40am
We are continuing to investigate this issue.
Aug-2, 12:20pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Aug-2, 2:14pm
This incident has been resolved.