172\.16\.95\.5 is currently not reachable on the network.

September 06, 9:31pm
Networking & Systems
 
Sep-6, 9:31pm
[in progress]

Wireless Controllers status: Down ended (now: Up)

Last uptime: 9/6/2023 9:30:59 PM

We are actively investigating and will provide updates when they become available. 


172\.16\.95\.5 is currently not reachable on the network.

September 06, 9:28pm
Networking & Systems
 
Sep-6, 9:28pm
[closed]

Wireless Controllers status: Down

Last uptime: 9/6/2023 9:25:59 PM

We are actively investigating and will provide updates when they become available. 


 
Sep-6, 9:31pm

Wireless Controllers status: Down ended (now: Up)

Normal functionality has resumed. We apologize for any inconvenience this caused.

For questions, comments, or concerns, please email: technologysupport@swtc.edu

Jamf Pro Major Outage
September 05, 12:49pm
Networking & Systems Jamf (Apple Management)
 
Sep-5, 12:49pm
[closed] An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
 
Sep-5, 1:13pm
An issue has been identified that is affecting some Jamf Pro customers. We are working to resolve and will provide next update in 45 minutes.
 
Sep-5, 1:59pm
We continue working on the issue, and most instances have been resolved. We will provide an update in 30 minutes.
 
Sep-5, 2:35pm
We are continuing to implement the fix. We will provide an update in 45 minutes.
 
Sep-5, 3:22pm
We are continuing to work through the issue. We are making progress we greatly apologize for any inconvenience this might have caused.
 
Sep-5, 3:30pm
We are continuing to work on a fix for this issue.
 
Sep-5, 3:36pm
- Premium instances were unaffected during this outage, and were incorrectly identified as a part of this outage. Apologize for the confusion. - EUW2(London) back online - Remaining instances are coming online slowly with partial customer outages(<500) impacted currently spread over 5 regions, USE1, EUC1, USW2, APNE1, APSE2
 
Sep-5, 3:37pm
A fix has been implemented and we are monitoring the results.
 
Sep-5, 4:43pm
A one-time investigative query was run today against all database servers, the query was vetted for impact although some larger datasets weren't accounted for. This resulted in a large number of instances experiencing a service outage. We are truly sorry for the disruption this has caused.

Reports of Too Many Requests in Smartsheet App
August 30, 5:09pm
Collaboration & Communication Smartsheet Authentication and Sign In Smartsheet Application Documents System Generated Emails Conversations Document Builder Sign in via Apple ID Mobile App Proofing Panel and Requests Sign in via Microsoft Azure AD Dashboards Uploading and Downloading Attachments Smartsheet Login Forms Sign in via Google Sharing Mobile/API Web Application
 
Aug-30, 5:09pm
[closed] We are actively investigating the service to ensure latency in the Smartsheet App has recovered.
 
Aug-30, 5:15pm
A fix has been implemented and we are monitoring the results.
 
Aug-30, 5:15pm
We are continuing to monitor for any further issues.
 
Aug-30, 5:40pm
We have identified the issue that was causing Intermittent latency in Smartsheet. We are continuing to monitor the situation.
 
Aug-30, 7:32pm
This incident has been resolved.

JCDS Partial Outage
July 28, 1:02am
Networking & Systems Jamf (Apple Management)
 
Jul-28, 1:02am
[closed] We are currently investigating this issue.
 
Jul-28, 1:21am
The issue has been identified and a fix is being implemented.
 
Jul-28, 1:26am
A fix has been implemented and we are monitoring the results.
 
Jul-28, 1:28am
This incident has been resolved.

172\.16\.95\.5 is currently not reachable on the network.

July 24, 7:12pm
Networking & Systems
 
Jul-24, 7:12pm
[in progress]

Wireless Controllers status: Down ended (now: Up)

Last uptime: 7/24/2023 7:11:41 PM \[1 s ago]

We are actively investigating and will provide updates when they become available. 


172\.16\.95\.5 is currently not reachable on the network.

July 24, 7:08pm
Networking & Systems
 
Jul-24, 7:08pm
[closed]

Wireless Controllers status: Down

Last uptime: 7/24/2023 7:06:46 PM \[75 s ago]

We are actively investigating and will provide updates when they become available. 


 
Jul-24, 7:12pm

Wireless Controllers status: Down ended (now: Up)

Normal functionality has resumed. We apologize for any inconvenience this caused.

For questions, comments, or concerns, please email: technologysupport@swtc.edu

172\.16\.95\.6 is currently not reachable on the network.

July 21, 5:59am
Networking & Systems
 
Jul-21, 5:59am
[closed]

Wireless Controllers status: Down ended (now: Up)

Last uptime: 7/21/2023 5:58:52 AM \[1 s ago]

We are actively investigating and will provide updates when they become available. 


 
Jul-24, 8:46am

Wireless Controllers status: Down ended (now: Up)

Normal functionality has resumed. We apologize for any inconvenience this caused.

For questions, comments, or concerns, please email: technologysupport@swtc.edu

172\.16\.95\.5 is currently not reachable on the network.

July 21, 5:58am
Networking & Systems
 
Jul-21, 5:58am
[closed]

Wireless Controllers status: Down

Last uptime: 7/21/2023 5:56:04 AM \[100 s ago]

We are actively investigating and will provide updates when they become available. 


 
Jul-21, 5:59am

Wireless Controllers status: Down ended (now: Up)

Normal functionality has resumed. We apologize for any inconvenience this caused.

For questions, comments, or concerns, please email: technologysupport@swtc.edu

Smartsheet Features Delayed
July 20, 7:06am
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
 
Jul-20, 7:06am
[closed] Our data processing infrastructure is running behind which may cause delays in data being added to sheets. No data has been lost and the system should be caught up shortly.
 
Jul-20, 7:25am
A fix has been implemented and we are monitoring to ensure all affected features return to full operation.
 
Jul-20, 8:11am
This incident has been resolved.