September 27, 11:18am
Networking & Systems
Jamf (Apple Management)
Sep-27, 11:18am
We have identified an issue related to missing packages in JCDS for a small number of instances. If you believe you are impacted by this outage, you can remediate by re-enabling your Cloud Service Connection. It may take up to 1 hour for packages to be available after this step is completed. https://learn.jamf.com/en-US/bundle/jamf-pro-documentation-current/page/Cloud_Services_Connection.html
We are actively working on a non-user initiated fix for this issue. Additional details will be provided by 1900  UTC Friday September 27, 2024.
Sep-27, 12:51pm
We are in the process of deploying a non-user initiated fix for this issue. We anticipate that all impacted instances will have their JCDS access restored by 2000 UTC Friday September 27, 2024.
Sep-27, 2:57pm
This incident has been resolved and connectivity to JCDS packages have been restored.
September 10, 7:24pm
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Dashboards
Smartsheet Login
Forms
Web Application
Sep-10, 7:24pm
We are aware of the issue with the inability to access Smartsheet. We are currently investigating and will continue to provide updates every 30 minutes and will send another notification to subscribers with the next functional update.
Sep-10, 8:04pm
A fix has been implemented and we are monitoring the results.
Sep-10, 10:08pm
This incident has been resolved.
August 24, 4:20am
Networking & Systems
Aug-24, 4:20am
[in progress]
Wireless Controllers status: Down ended (now: Up)
Last uptime: 8/24/2024 4:20:01 AM
We are actively investigating and will provide updates when they become available.
August 24, 4:20am
Networking & Systems
Aug-24, 4:20am
[in progress]
Wireless Controllers status: Down
Last uptime: 8/24/2024 4:19:01 AM
We are actively investigating and will provide updates when they become available.
August 08, 12:00pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Aug-8, 12:00pm
We are currently investigating some customer reports of users being unable to load sheets and dashboards. We will provide an update in 30 minutes.
Aug-8, 12:27pm
We have taken measures to mitigate and are monitoring the results.
Aug-8, 2:31pm
This incident has been resolved.
August 06, 3:17pm
Networking & Systems
Jamf (Apple Management)
Aug-6, 3:17pm
Details: Customers may not be able to access JCDS files that were uploaded prior to an internal Jamf system change on 5 August 2024. All customer assets will be restored shortly.
Current Actions: Jamf is currently working on a fix to restore access to packages, apps, and books to customers who are experiencing this issue.
Impact: Packages, apps, and books that were stored in JCDS will not be able to be deployed to end user devices until resolved.
Status: Ongoing
Estimated resolution: 2359 UTC Tuesday, August 6, 2024
Aug-6, 4:37pm
The JCDS is now operational and access to files in the JCDS has been restored. We apologize for any inconvenience this has outage may have caused.
August 05, 1:56pm
Networking & Systems
Aug-5, 1:56pm
Wireless Controllers status: Down
Last uptime: 8/5/2024 1:54:20 PM
We are actively investigating and will provide updates when they become available.
Aug-5, 2:03pm
Wireless Controllers status: Down ended (now: Up)
Normal functionality has resumed. We apologize for any inconvenience this caused.
For questions, comments, or concerns, please email: technologysupport@swtc.edu
August 05, 10:27am
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Aug-5, 10:27am
We are currently investigating reports of slow performance in the Smartsheet App. We will provide an update in 60 minutes.
Aug-5, 11:08am
We have identified the issue and are taking actions to resolve.
Aug-5, 2:18pm
A fix has been implemented and we are monitoring the results.
Aug-5, 5:46pm
This incident has been resolved.
August 02, 11:38am
Collaboration & Communication
Smartsheet
Authentication and Sign In
Smartsheet Application
Documents
System Generated Emails
Conversations
Document Builder
Sign in via Apple ID
Mobile App
Proofing Panel and Requests
Sign in via Microsoft Azure AD
Dashboards
Uploading and Downloading Attachments
Smartsheet Login
Forms
Sign in via Google
Sharing
Mobile/API
Web Application
Aug-2, 11:38am
We are currently investigating reports of issues accessing components of Smartsheet. We will provide an update in 60 minutes.
Aug-2, 11:40am
We are continuing to investigate this issue.
Aug-2, 12:20pm
A fix has been implemented and we are monitoring to ensure continued stability of this feature.
Aug-2, 2:14pm
This incident has been resolved.
August 01, 4:12pm
Collaboration & Communication
Smartsheet
Smartsheet Application
Conversations
Mobile App
Dashboards
Forms
Sharing
Mobile/API
Web Application
Aug-1, 4:12pm
Some customers my experience latency with loading and saving some sheets, reports, and dashboards. We are currently working to resolve the issue.
Aug-1, 4:27pm
A fix has been implemented and we are monitoring the results.
Aug-1, 6:29pm
This incident has been resolved.