April 15, 6:16pm

An infrastructure issue has been identified and a fix is in process of being implemented and distributed to all customers. At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. We apologize for and inconveniences this has caused.

April 15, 7:20pm

We are still in the process of implementing a fix and distributing it to all customer instances. Some instances are back and functioning, however the resolution is taking longer than anticipated. We are exploring any and all means to ensure all instances are brought up as soon as possible. We apologize for the inconvenience this may have caused.

April 15, 8:22pm

We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.

April 15, 9:26pm

We are continuing to roll out the fix across all instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.

April 15, 9:26pm

We are continuing to roll out the fix across all instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.

April 15, 10:16pm

All premium instances have been successfully updated. We are currently in the process of distributing the update to all standard instances. While some instances are now operational, the overall resolution is taking longer than initially expected. We apologize for any inconvenience this may have caused.

April 15, 11:16pm

We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.

April 16, 12:15am

We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.

April 16, 1:00am

We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.

April 16, 2:03am

We are continuing to work on a fix for this issue.

April 16, 2:03am

We are continuing to work on a fix for this issue.

April 16, 3:00am

We are continuing to roll out the fix across all standard instances. Our teams are actively monitoring progress to ensure full restoration as quickly and smoothly as possible. We appreciate your patience and understanding as we work to bring all services back to expected performance levels.

April 16, 4:00am

An infrastructure issue has been identified and a fix is in process of being implemented and distributed to all customers. At this time we do not have an estimated time of resolution, however all teams have been engaged to address the issue. We apologize for and inconveniences this has caused.

April 16, 5:09am

We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.

April 16, 5:09am

We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.

April 16, 6:08am

We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.

April 16, 7:07am

We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.

April 16, 7:07am

We are still in the process of implementing a fix and distributing it across all customer instances. While some instances have been successfully restored and are functioning as expected, the overall resolution is still in progress. We apologize for any inconvenience this may have caused.

April 16, 8:18am

All Premium and APAC instances have been resolved. US and EU Standard instances are currently in progress, and some clusters have been resolved within those regions. Please check the status bar for your specific region for more information. We appreciate your patience and apologize for the inconvenience this has caused.

April 16, 9:02am

All Premium and APAC instances have been resolved. US and EU Standard instances are currently in progress, and some clusters have been resolved within those regions. Please check the status bar for your specific region for more information. We appreciate your patience and apologize for the inconvenience this has caused.

April 16, 10:04am

All Premium and APAC instances have been resolved. EU & US standard instances have been largely restored, for those with a custom URL service will unfortunately continue to be intermittent. Please check the status bar for your specific region for more information. We appreciate your patience and apologise for the inconvenience this has caused.

April 16, 11:09am

UPDATE: A small subset of our standard instances in each of the identified regions in the EU and US are still impacted. Those with a custom URL service will, unfortunately, continue to be intermittent as we work through them as quickly as possible. Please check the status bar for your specific region for more information. We appreciate your patience and apologize for the inconvenience this has caused. We will provide an update in the next hour.

April 16, 12:18pm

UPDATE: We continue working through a smaller subset of our standard instances with a custom URL in each identified EU and US regions. Please check the status bar for your specific region for more information. We appreciate your patience. We will continue to provide updates in the next hour. *We have also restarted our sandbox, trial, and beta classes in all regions. No outage expected, just a logout and log back in.