Degradation: Jamf Pro Cloud
Degradation: Jamf Pro Cloud
January 30, 8:33pm
January 30, 8:33pm
An issue has been identified affecting Jamf Pro Cloud: - instance creations, updates, and deletes may fail - some instances may see SSL errors Engineers have identified the issue and are working to resolve it as soon as possible
January 31, 6:17am
January 31, 6:17am
We are continuing to work on a resolution for this issue.
February 01, 5:39am
February 01, 5:39am
We continue to work towards a resolution of this issue.
February 01, 10:41am
February 01, 10:41am
We have a team dedicated to finding the root source of the issue. We are close to identifying the source and will implement a fix as soon as possible. We apologize for the inconvenience this caused over the last few days.
February 01, 3:01pm
February 01, 3:01pm
Our team is actively working to resolve the issue and restore normal service as quickly as possible. We apologize for the inconvenience.
February 01, 4:46pm
February 01, 4:46pm
Our team is actively working to resolve the issue and restore normal service as quickly as possible. We have completed ap-northeast-1, we will update this thread as regions complete. We apologize for the inconvenience.
February 02, 1:35am
February 02, 1:35am
While we continue to work to resolve this issue, we also have identified a small number of instances that may be temporarily unavailable in the regions marked as "partial outage"
February 02, 12:31pm
February 02, 12:31pm
We understand the critical role our cloud services play in your operations and sincerely apologize for the current inconvenience. Please be assured that we are fully committed to swiftly resolving this issue by deploying all necessary resources. Thank you for your understanding and patience.
February 02, 4:38pm
February 02, 4:38pm
We recognize the significant impact this outage may have on your operations and sincerely apologize for the inconvenience. Please be assured that our team is fully committed and working tirelessly to resolve this issue promptly. We anticipate the current disruptions may continue well into the weekend, but we are making every effort to restore services to full capacity as quickly as possible. Your understanding and patience are greatly appreciated during this time.
February 03, 11:36am
February 03, 11:36am
We have completed ap-southeast-2, eu-central-1, eu-west-2, us-east-1 regions. We are continuing to resolve issues in us-west-2, ap-northeast-1. Thank you for your patience.
February 04, 4:44pm
February 04, 4:44pm
We are continuing to work on a fix for this issue.
February 04, 8:33pm
February 04, 8:33pm
We have completed applying the fix in the ap-southeast-2 region. We are continuing to resolve issues in us-west-2, ap-northeast-1. Thank you for your patience.
February 05, 12:42am
February 05, 12:42am
We have completed applying the fix in the ap-northeast-1 and us-west-2 regions. We are continuing to monitor for additional issues. Thank you for your patience.
February 06, 4:45pm
February 06, 4:45pm
The incident affecting our cloud servers has been successfully resolved. We have conducted a thorough review of our systems and will be conducting an internal investigation of the incident. We understand the importance of our cloud services to your business operations, and we apologize again for any inconvenience this incident may have caused.