Unable To Access Smartsheet Items

Incident
May 25, 11:51am

Unable To Access Smartsheet Items

Status: closed
Start: May 25, 4:28am
End: May 25, 11:51am
Duration: 7 hours 22 minutes
Affected Components:
Collaboration & Communication Smartsheet Smartsheet Application Conversations Mobile App Dashboards Forms Sharing Mobile/API Web Application
Identified

May 25, 4:28am

May 25, 4:28am

We have identified an issue that some customers may experience issues when trying to access sheets and we are currently working to resolve this.

Identified

May 25, 5:41am

May 25, 5:41am

We are continuing to work on a resolution for this issue.

Identified

May 25, 6:42am

May 25, 6:42am

We are continuing to work on a resolution for this issue.

Identified

May 25, 7:45am

May 25, 7:45am

We are continuing to work on a resolution for this issue.

Identified

May 25, 8:45am

May 25, 8:45am

We are continuing to work on a resolution for this issue.

Identified

May 25, 9:23am

May 25, 9:23am

We are continuing to work on a fix for this issue.

Monitoring

May 25, 9:43am

May 25, 9:43am

A fix has been implemented and we are monitoring the results.

Resolved

May 25, 11:51am

May 25, 11:51am

This incident has been resolved