Unexpected service degradation

Incident
October 14, 5:50pm

Unexpected service degradation

Status: closed
Start: October 14, 4:16pm
End: October 14, 5:50pm
Duration: 1 hour 33 minutes
Affected Components:
Teaching & Learning Turnitin
Investigating

October 14, 4:16pm

October 14, 4:16pm

We’ve run into some issues. Users of Turnitin are currently experiencing an unexpected service degradation. Users also accessing these services via an integration may also be affected. During this time, users may be experiencing that classes have expired spontaneously. We invite you to track the progress of this incident while we work to bring the service back to optimum health.

Identified

October 14, 4:53pm

October 14, 4:53pm

We have identified the issue, and we are currently working on implementing a solution. We invite you to track the progress of this degradation while we work to bring the service back to optimum health.

Resolved

October 14, 5:50pm

October 14, 5:50pm

We’ve fixed it! Due to an unexpected incident, users of Turnitin and those accessing the service via an integration, may have seen some classes erroneously set to expire prematurely. However, we are pleased to advise that service has been restored. The degradation occurred between the following times: PDT: October 14th 09:02 - October 14th 14:33 BST: October 14th 17:02 - October 14th 22:33 AEDT: October 15th 03:02 - October 15th 08:33 We regret any inconvenience this may have caused if you were impacted by today’s incident.