Downloading Similarity Report

Incident

September 20, 10:34pm

Downloading Similarity Report

Status: closed

Start: September 20, 10:16pm

End: September 20, 10:34pm

Duration: 17 minutes

Affected Components:

Teaching & Learning Turnitin

Investigating

September 20, 10:16pm

We’ve run into some issues. Turnitin, Turnitin UK, iThenticate, Similarity, SimCheck, Originality, Draft Coach and Crossref Similarity Check are currently experiencing an unexpected service incident. Users accessing these services via an integration may also be affected. During this time, you may experience slowness in downloading Similarity Reports. We invite you to track the progress of this incident while we work to bring the service back to optimum health.

Resolved

September 20, 10:34pm

We’ve fixed it! Due to an unexpected service incident, you may have experienced slowness in downloading Similarity Reports across all products today. We are pleased to advise that service has been restored. The incident occurred between the following times: PDT: September 20th 17:00 - September 20th 20:14 BST: September 21st 01:00 - September 21st 04:14 AEST: September 21st 10:00 - September 21st 13:14 We regret any inconvenience this may have caused if you were impacted by today’s incident.