Unexpected issue with QuickMarks

Incident
July 13, 5:27pm

Unexpected issue with QuickMarks

Status: closed
Start: July 13, 3:45pm
End: July 13, 5:27pm
Duration: 1 hour 41 minutes
Affected Components:
Teaching & Learning Turnitin
Investigating

July 13, 3:45pm

July 13, 3:45pm

We’ve run into some issues. Users of Turnitin are currently experiencing an unexpected issue with the QuickMark feature. Users also accessing these services via an integration may also be affected. Our engineers are actively investigating the incident. We invite you to track the progress of this incident while we work to bring the service back to optimum health. We apologize for the inconvenience, and thank you for your patience.

Investigating

July 13, 3:46pm

July 13, 3:46pm

We are continuing to investigate this issue.

Identified

July 13, 4:19pm

July 13, 4:19pm

Our engineers have identified the issue and are working towards resolving the incident. We invite you to track the progress of this incident while we work to bring the service back to optimum health. We apologize for the inconvenience, and thank you for your patience.

Resolved

July 13, 5:27pm

July 13, 5:27pm

We’ve fixed it! Due to an unexpected incident affecting the QuickMarks feature, users of Turnitin and those who access the service via an integration may also have been affected. However, we are pleased to advise that service has been restored. The incident occurred between the following times: PDT: July 12th 11:09 - July 13th 14:52 BST: July 12th 19:09 - July 13th 22:52 AEST: July 13th 04:09 - July 14th 07:52 Please accept our apologies if you were impacted by today’s incident.