Report generation issue

Incident
May 31, 5:09pm

Report generation issue

Status: closed
Start: May 31, 3:15pm
End: May 31, 5:09pm
Duration: 1 hour 54 minutes
Affected Components:
Teaching & Learning Turnitin
Update

May 31, 3:15pm

May 31, 3:15pm

We’ve run into some issues. Users of turnitin.com and turnitinuk.com are currently experiencing an unexpected service incident. Users also accessing these services via an integration may also be affected. During this time, users may be experiencing slower than normal report generation times. We invite you to track the progress of this incident while we work to bring the service back to optimum health.

Resolved

May 31, 5:09pm

May 31, 5:09pm

We've fixed it! Due to an unexpected service incident, users of Turnitin and Turnitin UK experienced slower than usual Similarity Report generation speeds. However, we are pleased to advise that service has now been restored for Turnitin and TurnitinUK. We are continuing to work through a backlog of submissions that were affected by this incident, but any new submissions will not be affected. The times that the incident occurred will be released momentarily. We appreciate your patience, and please accept our apologies if you were impacted by today’s incident.