December 07, 10:05am

We are currently investigating some customer reports of Smartsheet being unavailable. We will provide an update in 30 minutes.

December 07, 10:28am

We have determined the issue is due to an outage in AWS. We are communicating with our AWS partner to understand when their service will be restored. We will provide an update in 30 minutes.

December 07, 10:59am

We have determined the issue is due to an outage in AWS. We are communicating with our AWS partner to understand when their service will be restored. We will provide an update in 30 minutes.

December 07, 11:19am

Our AWS partner has communicated that they have identified the root cause and are actively working on a recovery. We will provide an update in 30 minutes.

December 07, 12:06pm

We are beginning to see recovery in most parts of the Smartsheet platform. We will provide an update in 30 minutes.

December 07, 12:06pm

We are continuing to work on a fix for this issue.

December 07, 12:08pm

We are beginning to see recovery in most parts of the Smartsheet platform. We will provide an update in 30 minutes.

December 07, 1:00pm

We are continuing to see recovery in most parts of the Smartsheet platform. We will provide an update in 30 minutes.

December 07, 1:31pm

We are continuing to see recovery in most parts of the Smartsheet platform. We will provide an update in 30 minutes.

December 07, 2:00pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes

December 07, 2:30pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 3:00pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 3:30pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 4:00pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 4:30pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 5:00pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 5:11pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 5:30pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 6:00pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 6:29pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 7:00pm

While we are seeing recovery in most parts of the Smartsheet platform we continue to be impacted by the AWS outage. We will provide an update in 30 minutes.

December 07, 7:29pm

Our service has recovered and we are monitoring to ensure continued stability of the service.