Some users may be unable to add others to meetings within the Microsoft Teams service
Some users may be unable to add others to meetings within the Microsoft Teams service
December 07, 3:16am
December 07, 3:16am
Title: Some users may be unable to add others to meetings within the Microsoft Teams service
User Impact: Users may be unable to add others to meetings within the Microsoft Teams service.
Current status: We're reviewing service monitoring telemetry to identify what is causing the issue and establish a fix.
Scope of impact: Impact is specific to a portion of users served through the affected infrastructure in the Asia-Pacific region.
Next update by: Tuesday, December 7, 2021, at 11:30 AM UTC
December 07, 4:52am
December 07, 4:52am
Title: Some users may have been unable to join or add others to meetings within the Microsoft Teams service
User Impact: Users may have been unable to join or add others to meetings within the Microsoft Teams service.
More info: Whilst we have mitigated the immediate impact, some users may still face the issue and meeting organizers can utilize the "End meeting" button, to allow them to create a new meeting.
Final status: We've successfully optimized traffic and performance parameters on the affected infrastructure and confirmed impact was mitigated after a period of monitoring.
Scope of impact: Impact was specific to any user joining a meeting that was created in the Asia-Pacific region.
Start time: Tuesday, December 7, 2021, at 8:13 AM UTC
End time: Tuesday, December 7, 2021, at 10:52 AM UTC
Root cause: A recent change made to our maintenance detection parameters was unexpectedly resulting in traffic being rerouted incorrectly.
Next steps:
- We're reviewing our update procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.
December 07, 4:52am
December 07, 4:52am
Resolved
December 07, 5:05am
December 07, 5:05am
More info: Some users may also experience issues joining meetings.
Current status: We've identified that a portion of infrastructure responsible for detecting service issues is behaving unexpectedly, causing impact. We're proceeding to scale up the affected infrastructures to provide short-term relief while we develop a long-term fix.
Scope of impact: Impact is specific to a portion of users served through the affected infrastructures across the Asia-Pacific region, Europe and North America.
Root cause: A portion of infrastructure responsible for detecting service issues is behaving unexpectedly, causing impact.
Next update by: Tuesday, December 7, 2021, at 5:00 PM UTC