Some users may not see up to date presence information in Microsoft Teams
Some users may not see up to date presence information in Microsoft Teams
December 04, 4:17am
December 04, 4:17am
Title: Some users may not see up to date presence information in Microsoft Teams
User Impact: Users may not see up to date presence information in Microsoft Teams.
Current status: We're reviewing service monitoring telemetry to isolate the source of the issue and establish a fix.
Scope of impact: Impact is specific to some users who are served through the affected infrastructure.
Next update by: Saturday, December 4, 2021, at 12:30 PM UTC
December 04, 5:05am
December 04, 5:05am
Title: Some users may not have seen up to date presence information in Microsoft Teams
User Impact: Users may not have seen up to date presence information in Microsoft Teams.
Final status: We've determined that a scheduled maintenance to the infrastructure, responsible for processing user presence results, unexpectedly caused impact. We've halted the maintenance and confirmed after monitoring the affected environment that impact was remediated.
Scope of impact: Impact was specific to some users who were served through the affected infrastructure.
Start time: Saturday, December 4, 2021, at 7:30 AM UTC
End time: Saturday, December 4, 2021, at 11:05 AM UTC
Root cause: A scheduled maintenance to the infrastructure, responsible for processing user presence results, unexpectedly caused impact.
Next steps:
- We're reviewing our maintenance procedures to better identify similar issues during our development and testing cycles.
This is the final update for the event.
December 04, 5:05am
December 04, 5:05am
Resolved