
App generated emails delayed.

App generated emails delayed.
October 28, 1:31pm
October 28, 1:31pm
We are receiving customer reports that emails are not being delivered from multiple sources, including automated notifications and password reset. Our email delivery provider is currently experiencing an outage. Notifications delivered via other means, such as in Smartsheet's in-app notification center is not impacted. We are monitoring the issue and will provide updates every 30 minutes.
October 28, 1:50pm
October 28, 1:50pm
We are continuing to investigate this issue.
October 28, 1:57pm
October 28, 1:57pm
We are receiving customer reports that emails are not being delivered from multiple sources, including automated notifications and password reset. Our email delivery provider is currently experiencing an outage. For additional detail, please refer to https://status.sparkpost.com/ Notifications delivered via other means, such as in Smartsheet's in-app notification center is not impacted. We are monitoring the issue and will provide updates every 30 minutes.
October 28, 2:33pm
October 28, 2:33pm
Our email delivery provider is reporting that service is being restored. Emails, including messages queued during the outage, are beginning to be delivered. We are continuing to closely monitor the service.
October 28, 4:33pm
October 28, 4:33pm
This incident has been resolved.