Some users may be unable to create office documents utilising the powerapps tool within the SharePoint Online service
Some users may be unable to create office documents utilising the powerapps tool within the SharePoint Online service
September 30, 6:48am
September 30, 6:48am
Title: Some users may be unable to create .docx files within the SharePoint Online service
User Impact: Users may be unable to create .docx files within the SharePoint Online service.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
September 30, 7:31am
September 30, 7:31am
User impact: Users may be unable to create office documents utilising the powerautomate tool within the SharePoint Online service.
More info: This issue occurs when the 'allow chunking' option is enabled whilst attempting to create with content.
As a workaround, users are able to circumvent the issue by disabling the 'allow chunking' option and then splitting the "create file" and "update file" into two steps.
Current status: We're attempting to reproduce the issue in our internal testing environment, to help identify the root cause and develop a mitigation plan.
Scope of impact: Impact is specific to a subset of users who are served through the affected infrastructure.
Next update by: Thursday, September 30, 2021, at 7:00 PM UTC
September 30, 12:48pm
September 30, 12:48pm
More info: This issue occurs when the 'Allow Chunking' option is enabled.
As a workaround, users can circumvent the issue by disabling the 'Allow Chunking' option and then splitting the "create file" and "update file" into two steps.
Current status: We've successfully reproduced the issue internally and our investigation indicates impact was caused by a recent API update which changed the way file storage is accessed. We're working to revert the change in a test environment to confirm this is the root cause prior to expanding to all impacted infrastructure.
Scope of impact: Impact is specific to users creating documents with "Allow Chunking' enabled.
Next update by: Thursday, September 30, 2021, at 10:30 PM UTC
September 30, 3:33pm
September 30, 3:33pm
Title: Users can’t create Microsoft Office files using the Power Automate tool within SharePoint Online
User Impact: Users were unable to create Microsoft Office files using the Power Automate tool within SharePoint Online.
More info: This issue occurred when the 'Allow Chunking' option was enabled.
As a workaround, users could have circumvented the issue by disabling the 'Allow Chunking' option and then splitting the "create file" and "update file" into two steps.
Final status: We've reverted the change for all impacted infrastructure after successfully testing it in our internal environments and confirmed with affected users that impact has been mitigated.
Scope of impact: Impact was specific to users who created Microsoft Office files with "Allow Chunking' enabled.
Start time: Friday, September 24, 2021, at 9:26 AM UTC
End time: Thursday, September 30, 2021, at 8:33 PM UTC
Root cause: A recent API update which changed the way file storage is accessed resulted in impact.
Next steps:
- We're reviewing our API update procedures to find ways to prevent this problem from happening again.
This is the final update for the event.
September 30, 3:33pm
September 30, 3:33pm
Resolved