September 28, 3:04pm

ITS will be performing an upgrade to the Global Protect VPN client on Tuesday, September 28th at 10pm.  If you are connected to the SWTC VPN at this time you may notice an interruption of service for 2-3 minutes while the newest client is installed.  If you are not connected to the VPN your software will update the next time you start the client.  When connecting to the VPN you will get a popup in the lower right corner of you screen the looks like the screenshot below:

The popup signal the start the uninstall process and the install of the new client.  The process takes 2-5 minutes to complete depending on your connection speed.  During the process the Global Protect icon will disappear from your task tray.  When it reappears the installation has completed and you can once again connect to the VPN with the newly installed client. 

ITS routinely provide security improvement and enhancement to our software.  The updates are crucial to keeping not only Southwest Tech but also our employees protected.  If you have any issue please contact the Charger Technology Support Center by calling 608-822-4357 or by creating a ticket on the hub.