August 26, 1:02am

Title: Users' OneDrive for Business storage limits are lower than expected
User Impact: Users' OneDrive for Business storage limits are lower than expected.
Current status: We're investigating a potential issue and checking for impact to your organization. We'll provide an update within 30 minutes.
Scope of impact: Your organization is affected by this event, and any user may have lower than expected limits for their OneDrive for Business storage.

August 26, 1:16am

Current status: We're reviewing available system data to determine possible underlying causes of this issue.
Scope of impact: Your organization is affected by this event, and any user may have lower than expected limits for their OneDrive for Business storage.
Next update by: Thursday, August 26, 2021, at 7:30 AM UTC

August 26, 2:07am

More info: Some users may also be in read-only mode during this event.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: We're continuing to review our available system data, whilst additionally working with your representatives to gather diagnostic logs to isolate the root cause of impact.
Scope of impact: Your organization is affected by this event, and any user may have lower than expected limits for their OneDrive for Business storage.
Next update by: Thursday, August 26, 2021, at 9:30 AM UTC

August 26, 4:05am

More info: For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: We've determined from the gathered logs that an exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB. We're changing the way the quota is calculated, which should mitigate the issue.
Scope of impact: Impact is specific to users who are served through the affected infrastructure.
Next update by: Thursday, August 26, 2021, at 11:30 AM UTC

August 26, 6:03am

More info: As a workaround, admins can individually set the quota for impacted users.
https://docs.microsoft.com/en-us/onedrive/change-user-storage
We'd like to get your feedback on the workaround we provided. From a non-mobile device, please rate this post and submit it in the textbox.
For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: We're preparing to revert recent changes made to the quota settings to resolve the issue.
Scope of impact: Impact is specific to users who are served through the affected infrastructure.
Root cause: An exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, August 26, 2021, at 1:00 PM UTC

August 26, 7:30am

Engineers are working on scaling the solution across the affected customers. This involves analysis of change log per tenant, align the user quota to the user licence and reverting user's quota to previously set state.

August 26, 7:55am

More info: As a workaround, admins can individually set the quota for impacted users.
https://docs.microsoft.com/en-us/onedrive/change-user-storage
We'd like to get your feedback on the workaround we provided. From a non-mobile device, please rate this post and submit it in the textbox.
For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: We've identified a fix that involves reverting the recent changes in addition to re-aligning user quotas to what they are licensed for and reverting user's quota to previously set state.
Scope of impact: Impact is specific to users who are served through the affected infrastructure.
Root cause: An exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, August 26, 2021, at 3:00 PM UTC

August 26, 8:26am

Engineers are validating the mitigation on a sample of affected users and if successful, it will be deployed across the affected tenants.

August 26, 9:54am

More info: As a workaround, admins can individually set the quota for impacted users.
https://docs.microsoft.com/en-us/onedrive/change-user-storage
We'd like to get your feedback on the workaround we provided. From a non-mobile device, please rate this post and submit it in the textbox.
For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: We're gathering the list of affected users in order to apply the mitigation steps. Meanwhile, we're validating our mitigation steps with a sample of users before applying them to all of the affected infrastructure.
Scope of impact: Impact is specific to users who made changes to their quota settings from approximately the 13th August to approximately the 25th August, when the impacting change was made.
Root cause: An exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, August 26, 2021, at 5:00 PM UTC

August 26, 11:00am

More info: For any content which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
We'd like to get your feedback on the workaround we provided. From a non-mobile device, please rate this post and submit it in the textbox.
Current status: We've validated that the mitigation steps successfully resolve this issue and we'll begin deployment once the full scope of impacted users has been determined. Our effort to determine the full scope of impacted users is ongoing, and due to the complex nature of this activity, make take an extended amount of time to complete.
Scope of impact: Impact is specific to users who made changes to their quota settings from approximately August 13, 2021, to approximately August 25, 2021, when the impacting change was made.
Preliminary root cause: An exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, August 26, 2021, at 7:00 PM UTC

August 26, 12:25pm

We've determined that the previously provided workaround is not viable or functioning as expected for all affected users and have removed that guidance from this message. We apologize for any inconvenience or confusion this may have caused.
This quick update is designed to give the latest information on this issue.

August 26, 12:59pm

We're continuing to monitor customer feedback and are adjusting our messaging in an effort to make it more clear.
Our understanding of the issue is evolving and real time customer feedback is invaluable and appreciated. From a non-mobile device, please rate this post and let us know if our updates have provided greater clarity via the text box.
This quick update is designed to give the latest information on this issue.

August 26, 1:57pm

More info: For any quota which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
We'd like to get your feedback on the workaround we provided. From a non-mobile device, please rate this post and submit it in the textbox.
Current status: We’ve initiated the deployment of the fix in a limited environment to ensure it resolves impact as expected. Once confirmed, we’ll proceed with expanding the deployment to all affected users. By design, this fix is expected to restore all affected users to the default storage quota of five terabytes.
Scope of impact: Further investigation has identified that this issue may impact users outside of the previously communicated timeframe, we apologize for any inconvenience or confusion this may have caused. Currently, our telemetry indicates that this issue affects a larger subset of users worldwide, including those not within the aforementioned criteria.
Preliminary root cause: An exception is not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, August 26, 2021, at 9:00 PM UTC

August 26, 4:00pm

More info: For any quota which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: The targeted deployment remediated impact as expected, and we’re in the process of expanding the deployment to all affected users. We’ll continue to monitor the environment while the fix saturates to ensure it completes successfully.
Scope of impact: This issue affects a larger subset of users worldwide.
Preliminary root cause: An error occurred, resulting in the system not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, August 26, 2021, at 11:00 PM UTC

August 26, 5:11pm

More info: For any quota which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: The deployment has completed successfully. Additionally, we’ve identified that the fix will take approximately 24 hours to take full effect. We’ll continue to closely monitor the environment during this timeframe to ensure the service remains in a healthy state, and that the fix progresses as intended.
Scope of impact: This issue affects a large subset of users worldwide.
Estimated time to resolution: Friday, August 27, 2021, at 10:00 PM UTC
Preliminary root cause: A misconfiguration that resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Friday, August 27, 2021, at 11:00 PM UTC

August 27, 6:01pm

More info: The mitigation activity does not impact unique storage quotas and will not revert quotas set by admins. If no value was set, the fix will align to the larger tenant level quota.
For any quota which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
Current status: Our telemetry indicates that the fix has taken full effect for users that have default and or non-custom quotas, though some users may see a delay in mitigation until they navigate to their OneDrive for Business account via the web, which will initiate a backend refresh.
Additionally, we have received some reports that this issue is not resolved for users with custom quotas. Further investigation is required to confirm this behavior.
Scope of impact: This issue affects a large subset of users worldwide.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Saturday, August 28, 2021, at 5:00 AM UTC

August 27, 11:51pm

More info: For any quota which exceeds the 1TB storage quota, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: Our data continues to indicate that the fix is progressing and users are experiencing incremental resolution if they have a default or non-custom quota set. We're expecting some users may see a delay and if necessary can expedite this process by navigating to their OneDrive for Business account via the web.
Additionally, we've determined that some users who have a custom quota set were impacted by this issue. Our initial investigation did not properly account for a specific variable and we have adjusted our telemetry to ensure we have identified all impacting scenarios.
We're working on a fix to address users in this state and will provide a recovery timeline as soon as possible. We have provided an interim solution that may be viable for some admins that can be found in the 'More Info' section above.
We understand how impacting this issue has on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Saturday, August 28, 2021, at 11:00 PM UTC

August 28, 5:29pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
For customers with non-set quotas, we're expecting some users may see a delay in mitigation, and if necessary, can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: Our telemetry indicates the fix continues to progress for users with a default or non-custom quota set.
As we've determined that some users who have a custom quota set were impacted by this issue, we’re in the process of developing and testing a separate mitigation activity that will temporarily increase the quota to a value greater than 1TB, and then subsequently apply the correct value. Similar to the fix for non-custom quotas, this mitigation activity will require users to initiate a refresh activity such as navigating to the OneDrive for Business account via the web. We expect development of this mitigation to be completed over the weekend, and for deployment to begin early next week.
In tandem, and to accelerate this process for both users with default quotas and custom quotas, we’re developing a mitigation activity to initiate an automated refresh, which will automatically revert the quota to the correct value.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Monday, August 30, 2021, at 12:00 AM UTC

August 29, 5:40pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
For customers with non-set quotas, we're expecting some users may see a delay in mitigation, and if necessary, can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: We’ve completed development of the mitigation for users with custom quotas and are completing final validations prior to deployment. Additionally, our effort to develop a mitigation activity to initiate an automated refresh is ongoing.
Our telemetry indicates the initial mitigation activity continues to provide relief for users with a default or non-custom quota set.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Monday, August 30, 2021, at 11:00 PM UTC

August 30, 5:36pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
For customers with non-set quotas, we're expecting some users may see a delay in mitigation, and if necessary, can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: In order to ensure we’re following safe deployment practices, we’re in the process of completing our final validations within our internal environments prior to initiating a targeted release. Our development of a mitigation activity to initiate an automated refresh is ongoing.
Our monitoring indicates users with a default or non-custom quota set continue to see relief.
We understand how impacting this issue has on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Tuesday, August 31, 2021, at 11:00 PM UTC

August 31, 4:58pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
For customers with non-set quotas, we're expecting some users may see a delay in mitigation, and if necessary, can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: We’ve completed the validation process and are deploying our solution for users with applied custom quotas. We’ll continue to monitor the deployment as it progresses safely through our change management systems.
For users with a default or non-custom quota set, our telemetry indicates that users are continuing to see relief.
We understand how impacting this issue has on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Wednesday, September 1, 2021, at 11:00 PM UTC

September 01, 6:01pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with non-custom quotas may see a delay in mitigation, and if necessary, they can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: The deployment continues to progress and users with custom quotas will experience relief as the fix saturates.
As part of our overall mitigation strategy, we intend to trigger an automatic refresh of all affected OneDrive for Business clients; however, users with non-custom quotas can manually trigger a refresh through various actions within OneDrive. For example, accessing OneDrive for Business account from the web or selecting a file.
We understand how impacting this issue has on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, September 2, 2021, at 11:00 PM UTC

September 02, 5:20pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with non-custom quotas may see a delay in mitigation, and if necessary, they can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: The deployment is nearing completion, and we expect to begin post deployment validations by the end of day, September 2, 2021. Once the fix has taken full effect, both users with custom and non-custom quotas can manually trigger a refresh through various actions within OneDrive to resolve this issue. For example, by accessing their OneDrive for Business account from the web or selecting a file.
Our automatic refresh activity is on schedule to be completed and initiated by end of day, September 3, 2021.
We understand how impacting this issue has on your organization and we want to assure you that we are treating the issue with the utmost priority. We appreciate your patience and will continue to update the Service Health Dashboard daily.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Friday, September 3, 2021, at 11:00 PM UTC

September 03, 5:03pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with non-custom quotas may see a delay in mitigation, and if necessary, they can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: Our telemetry indicates that the fix is functioning as expected post deployment; however, we identified a subset of infrastructure that is taking longer than expected to update. We’ll continue to monitor the status of the deployment to ensure it completes successfully.
Our automatic refresh activity has been initiated and will take effect over the following days.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Sunday, September 5, 2021, at 11:00 PM UTC

September 05, 12:38pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with non-custom quotas may see a delay in mitigation, and if necessary, they can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: We successfully initiated the manual refresh activity and have validated that approximately 20 percent of the remaining non-custom accounts have been addressed.
In parallel, we're continuing to deploy the fix that will address the custom quota impact. Once complete, we'll initiate a manual refresh for the accounts with the custom quotas.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Monday, September 6, 2021, at 11:00 PM UTC

September 06, 12:49pm

More info: For any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with non-custom quotas may see a delay in mitigation, and if necessary, they can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: We continue to perform the manual refresh activity, and approximately 40 percent of the remaining non-custom accounts have been completed.
Additionally, the fix that will address the custom quota impact continues deployment and has already been deployed to the majority of the service. We’ve activated the fix on 50 percent of the infrastructure that the fix has been deployed to, and expect the fix to be activated on 100 percent of the components within the next six hours.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Tuesday, September 7, 2021, at 11:00 PM UTC

September 07, 1:47pm

More info: While the vast majority of impact associated with this event has been addressed, we remain committed to offering potential workarounds to those users who may still be affected.
For users that remain impacted, any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with custom and non-custom quotas may see a delay in mitigation, and if necessary, they can expedite this process by navigating to their OneDrive for Business account via the web.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: The fix has been activated on 100 percent of the affected components. At this time, users with non-custom and custom quotas can manually trigger a refresh through various actions within OneDrive to remediate any lingering impact. For example, accessing a OneDrive for Business account from the web or selecting a file within OneDrive will trigger such a refresh. Additionally, we are entering an extended period of monitoring to ensure that users continue to experience resolution.
We’re continuing to complete refresh activities designed to automatically trigger a refresh without manual intervention.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Wednesday, September 8, 2021, at 11:00 PM UTC

September 08, 5:05pm

More info: While the vast majority of impact associated with this event has been addressed, we remain committed to offering potential workarounds to those users who may still be affected.
For users that remain impacted, any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with custom and non-custom quotas may see a delay in mitigation. As such, all users can manually trigger a refresh through various actions within OneDrive to remediate any lingering impact. For example, accessing a OneDrive for Business account from the web or selecting a file within OneDrive will trigger such a refresh.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: Our telemetry data indicates that this issue has been resolved for the majority of users, and the subset of users still impacted are continuing to experience incremental relief. We’ll continue to monitor as we complete our refresh activities designed to resolve this issue without manual intervention on the part of individual users.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Thursday, September 9, 2021, at 11:00 PM UTC

September 09, 5:04pm

More info: While the vast majority of impact associated with this event has been addressed, we remain committed to offering potential workarounds to those users who may still be affected.
For users that remain impacted, any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with custom and non-custom quotas may see a delay in mitigation. As such, all users can manually trigger a refresh through various actions within OneDrive to remediate any lingering impact. For example, accessing a OneDrive for Business account from the web or selecting a file within OneDrive will trigger such a refresh.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: We expect the remaining impacted users to become fully resolved within the next 48-hours. We’ll continue to monitor progress towards full remediation for the isolated subset of users who are continuing to experience incremental relief.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Start time: Wednesday, August 25, 2021, at 2:31 AM UTC
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Friday, September 10, 2021, at 11:00 PM UTC

September 09, 5:10pm

More info: While the vast majority of impact associated with this event has been addressed, we remain committed to offering potential workarounds to those users who may still be affected.
For users that remain impacted, any quota which exceeds the 1TB storage, users may only be able to see their content in read-only mode.
Whilst in read-only mode, users can access their content in OneDrive for Business, but are unable to make changes.
For users experiencing impact with custom quotas, we have provided an interim solution below while we work on developing a more robust solution. This solution was provided in an earlier communication and was not functioning properly, however, we have since addressed the issue.
We recommend admins attempt to manually set the quota for individual users. Instructions can be found here: https://docs.microsoft.com/en-us/onedrive/change-user-storage
We're expecting some users with custom and non-custom quotas may see a delay in mitigation. As such, all users can manually trigger a refresh through various actions within OneDrive to remediate any lingering impact. For example, accessing a OneDrive for Business account from the web or selecting a file within OneDrive will trigger such a refresh.
While we understand this may not be a viable option for all organizations, we're committed to providing all potential solutions to our customers.
Current status: We expect the remaining impacted users to become fully resolved within the next 48-hours. We’ll continue to monitor progress towards full remediation for the isolated subset of users who are continuing to experience incremental relief.
We understand how impacting this issue has been on your organization and we want to assure you that we are treating the issue with the utmost priority.
Scope of impact: This issue affects a large subset of users worldwide, who have a storage quota that exceeds 1TB.
Start time: Wednesday, August 25, 2021, at 2:31 AM UTC
Preliminary root cause: A misconfiguration resulted in our internal systems not recognizing user licenses and reverting the storage quota limit to the default settings of 1TB.
Next update by: Friday, September 10, 2021, at 11:00 PM UTC